Customer Service Representative
Resume:
MARLANE HOWARD
**** ***** ***, ****** ****, NV **706
EMAIL: ***************@*****.***
OBJECTIVE
To obtain a position that can provide business growth and opportunity by
utilizing inherent skills, training and expertise.
Skills
Full Charge Bookkeeper Excellent customer service and
communication skills
11 years Management experience Doyle-Logan Systems/Startel Workstation
4.0
14 years Accounting experience, Bureau link/credit checks
including A/R and A/P
Microsoft Office & QuickBooks Ten Key by touch
Proficient
Conflict Resolution Specialist Data Entry 55 wpm
professional experience
7/2010 - 8/2010 Staffmark Reno, NV
Warehouse Worker/RF Scanner
. Sorting and scanning warehouse material.
11/2009 - 12/2009 Integrity Staffing Solutions Reno, NV
Warehouse Worker
. Sorting and scanning warehouse material.
8/2009 - 10/2009 Staffmark Reno, NV
Warehouse Worker
. Loaded machines with product, cleaned machines and assembled boxes.
9/2007 - 5/2008 Staffmark Reno, NV
Picker/Packer
. Picked and packed product for shipment to customers in a warehouse
environment.
6/2007 - 8/2007 Capurro Trucking Sparks, NV
Driver
. Tractor trailer driver and belly/end dump operator for construction
sites.
8/2005 - 8/2006 Triple Crown Const. Dev. Co. Reno, NV
Supervisor
. Supervised crews during the construction/remodel of several
different projects. Kept lines of communication open with each
crew, which not only assisted with effectively conveying
information, but also allowed instruction of different techniques,
and determining what tools and equipment would be essential in
performing each project. Kept job cost analysis to ensure each
project stayed on track with the budget.
3/2004 - 8/2005 Marlane's Expert Cleaning Grand Prairie, TX
Owner
. Providing cleaning services to residential and commercial
customers. Personal interaction with customers on a daily basis.
Manage accounts payable/receivable, billing, financial statements,
and banking.
10/1988 -3/2004 W.T. Howard & Son Trucking Carson City, NV
Bookkeeper
. Data entry, correspondence, accounts payable/receivable, payroll,
payroll taxes, billing, general ledger, bank reconciliation, petty
cash, general liability/workers compensation calculations/reports,
and financial statements (via PC-Anywhere).
3/2002 - 10/2002 Tel-us Call Center Beverly Hills, CA
Tele-receptionist
. Customer service, dispatching calls, reservations, order taking and
messaging. Heavy customer interaction via telephone, including
emergency dispatch calls from medical centers and private doctors.
12/2001 - 3/2002 Robinson-May Glendale, CA
Sales Associate - China and Crystal Department
. Customer service representative and cashier. Also attended new
product conferences.
12/1999 - 1/2002 Aegis Communications Hollywood, CA
Batch Team Lead/Billing Error Specialist/Customer Service Representative
for the AT&T Project
. Troubleshooting residential accounts, data entry, customer service
for problem accounts, credit checks, faxing, navigation of
knowledge management systems, billing adjustments and customer
retention credits. Assisted in project and development conference
calls, worked independently and accurately to resolve customer
concerns and provide minimum adjustment training for new hires.
Assisted customers with account inquires in a call center
environment and provided account assistance with billing issues,
calling plans, adjustments and provided solutions for account
inconsistencies, also setup new long distance and local toll
service upon request.
Contact this candidate