Sales Software
Resume:
William M. Gantz
**** ********** ********** ****. **
Vienna, Ohio 44473
abkwqs@r.postjobfree.com
Education:
Kent State University, Warren, OH
Bachelor of Science May 2010
Associate of Applied Business,
August 2004
Major: Computer Networking
Minor: Business Management
Certifications:
COMPTIA A+
Summary of Personal Qualifications:
Related Skills
. Assembling desktop computers systems, both as a computer enthusiast and
educational background.
. Proficient in the installation of various hardware types such as
motherboards, processors, modems, video cards, sound cards, and other
related hardware.
. Upgraded systems using Microsoft operating systems software.
. Troubleshooting to identify faults or errors on a PC system.
. Familiarized with hardware components within a PC system.
Computer Operations
. Familiar with programs such as Windows 95,98,2000,2000-03 Server, Win XP
Pro, Vista and Microsoft Office 97, 2000- 2007,XP PRO, VB.Net, FrontPage
2002, Service Ledger, Gold Mine, Connect Wise, Quickbooks-2005-07 and
HTML .
. Prepared presentations, letterheads, charts, and monthly reports using
automated tools within applications.
. Familiar with DHCP, DNS, TCP/IP, Server set-up, and Symantec Ghost
operations.
. Familiar with Zenith Saaz remote management interface
. Knowledge on using Sun Shop Turnkey E-Commerce Shopping Cart.
. Familiar with Web Design terminology and software such as HTML,
FrontPage, MS Expressions, and Dream Weaver applications and tools.
Installation
. Installed various hardware types such as motherboards, central processing
units, system memory, video cards, sound cards, modems, CD ROM drives,
CDR-W drives, DVD drives, zip drives, hard drives, floppy, and USB cards.
. Installed various software types such as Microsoft Windows Dos 3.1
through Vista, and Microsoft Office Suites.
William M. Gantz
Supervision
. Supervised and distributed workload for over 20 personnel.
. Cross-trained personnel in order to account for absent team members.
. Conducted monthly personnel evaluations, resulting in improved technical
proficiency.
Related Experiences:
2009 August-May 2010: Mickey's Army Navy, Warren, Ohio
Webmaster
. Maintain updates on website on a daily basis with no supervision.
. Single handedly increased average monthly sales after SEO (Search
Engine Optimization) were reinforced.
. Constantly toting up new items and descriptions as part of E-Commerce
strength and strategies sales using Sun Shop interface.
. Always researching to enhance website exposure and sales across the
WWW (World Wide Web).
. Report to company CEO for feedback on a daily basis on updates and
suggestions.
2005 December-October 2008 Micro Doctor Inc., Warren, Ohio
Computer Help Desk Support
. Custom build Intel Pentium brand Server / Workstations based on
clients specifications
. Bench and diagnose PC systems for repair and/or upgrades if applicable
. Clean systems and networks from viruses and Spyware using specialized
tools and utilities
. Assist with DNS entries for Domain records for Website Hosting / Email
. Diagnose issues daily with various versions of MS Outlook up to
version 2007 to include Outlook Express
. Maintain accountability for Dial-up and High Speed Internet accounts
going down
. Perform End of Month reports and Audit reports on services offered
. Use of I.T. call tracking software Connectwise and Service Ledger on
daily basis
. Perform Remote Control Management on a daily basis using Zenith Saaz
interface
William M. Gantz
August 2004-October 2005 One-Communications, Warren, Ohio
Computer Helpdesk Support
. Performed First Line Help Desk Support for end-users for email, dial-
up, DSL, and Web Hosting resolutions
. Performed Break/Fix repair resolutions on PC's from software,
hardware, and replacement upgrades as needed
. Use of Filemaker Pro to account for end-users and perform billing
actions as required
January 2004-Febuary 2004 Akron Metropolitan Housing Authority,
Akron, Ohio
Computer Helpdesk Support
. Under MIS Director Supervision worked on LAN/WAN for end-users within
company for any software/hardware deficiencies that would affect
operations.
August 2002-August 2004 Kent State University, Warren, OH
Computer Helpdesk Support
. Assisted with set-up of network Labs based on Campus Faculty
requirements
. Ghosted system for labs for at ease deployments of workstations
. Assisted Faculty /Students in labs for software/hardware issues that
would malfunction or breakdown.
. Reset accounts for Campus Faculty /Students using active directory per
incident
2001-Present Property
Management, Trumbull County, Ohio
. Own and maintain several properties to uphold city, local, and state
code ordinances with annual revisions
. Collect rents, deposit funds into bank and disburse appropriately
. Oversee contractors onsite when work is performed on properties
Military Experiences:
1993 - 2001 U.S. Army, Fort Stewart, Georgia
Food Service Supervisor
1987 - 1993 U.S. Army/ National Guard
Heavy Wheel Vehicle Repairer
References Available Upon Request
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