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Customer Service Sql Server

Location:
Omaha, NE, 68164
Posted:
September 21, 2010

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Resume:

MICHAEL MURULI

***** **** ***** #*** ***** :(**2) 578-

9290

Omaha, NE 68164

EXPERIENCED ASSOC. SYSTEMS ANALYST/WEB DEVELOPER

Experience Summary: (2+ Yrs Web/Database Development; 1 Yrs I.T.

Internship; 2 Yrs Tech Support; 2 Yrs Fraud/Customer Service)

TECHNICAL SKILLS

Software: Microsoft Office (Word, Excel, PowerPoint, Access, Project,

Visio, Outlook), Adobe CS3 Suite, Lotus Notes, Crystal Reports XI, ERwin,

BPwin, MS Visual Studio Suite 2005, 2008, SQL Developer, MS SharePoint,

Eclipse 3.4 for Java

Application Servers: SAP NetWeaver CE 7.11, Windows Server, Apache Tomcat

5.0

Packaged Software: SAP ECC 6.0, BW, NWDI

Programming Languages: JAVA, PHP, SQL, PL-SQL, JavaScript, C++, C# (.NET

2.0 SP2; 3.0 & 3.5 SP1), Visual Basic .NET, HTML, CSS, XML, Web

Programming, ASP

Database: MS Access, MySQL, Oracle 11g, SQL Server 2005, 2008

Operating Systems: Windows, MAC, UNIX/Linux (Red Hat, SUSE 10, Solaris)

Networking: Cisco Networking - configuring networks, routers, switches

EDUCATION

Bachelor of Science (Dec 2008)- Management Information Systems (Minor -

Computer Science)

University of Nebraska - Omaha, The Peter Kiewit Institute

RELATED WORK EXPERIENCE

Assoc. Systems Analyst/Web Developer, ConAgra Foods Inc, Omaha, NE

Jan 2009 - Present

PROJECTS

CADI Application SSIS Conversion

. Data Conversion Project for ConAgra's CADI (ConAgra Alert Distressed

Inventory) application involving upgrading DTS packages to SSIS (SQL

Server Integration Services) Packages. Application is used to track

inventory that is at risk due either to the age of the inventory, damage,

and other quality issues or is being discontinued.

. Migrated dts packages created to run with SQL Server 2000 for .NET

enterprise application to SSIS in order to be compatible with SQL Server

2005 because of constant errors in the scheduled ETL process.

. This was based on versioning issues between SQL Server 2000 and 2005.

B-Safe Web Application

. Web application created to reduce the total number of incident reports

(TIRs) for Environmental Health & Safety and foster cost savings as it

relates to workman's comp claims within factory locations for Consumer

Foods, Commercial Foods and Research Quality and Innovation (RQI) Food

Quality and Safety business units.

. Due to a strict deadline used Agile implementation to develop a Web

application with WebDynpro Java for Netweaver tying into SAP z-tables.

. Worked on various components which formed functional units of the

application using the MVC design pattern to highlight reporting, admin

security, app level security, application interface data interaction,

application data processing.

. Worked on creating the Web interface design with role based security

passed via portal using AD roles.

Sustainable Development Reporting (SDRT Application)

. Uses the MVC pattern of development embedding portal security built into

the framework of the application to deliver a SSO (Single Sign On) token

to the Web application.

. The application calculates raw material metric unit mixes used by plant

manufacturers to determine appropriate portions required in order to be

compliant with industry standard regulations as per Sarbanes-Oxley.

. The resultant used metrics stored in an Oracle database are passed on to

Reports (Crystal Reports) which higher level management extracts

periodically.

HR Top Reports Application

. .NET application created to work with Crystal Reports XI interfacing with

an Oracle 10g database.

. Developed for HR Employees within the organization in the absence of the

fully integrated Resource Management System (HRMS)

. The application was built to deliver highly secure employee data

segmented by Organizational Hierarchy to reports.

. Used PL-SQL to develop a Stored Procedure which sorted through various

levels of employee data based on selected parameters from the web UI.

. Selected parameters were matched against the logged in user's level of

security access referenced from HR PeopleSoft data.

. After reports were extracted due to highly sensitive data, selected

parameters stored in a temp table are deleted by the Stored Procedure.

IT Intern, ConAgra Foods Inc, Omaha, NE

Sep 2008 - Dec 2008

1. Enhanced visibility of blueprints by attaching OPL documents to SAP

4.7EE, ECC 6.0 at some manufacturing locations of ConAgra Inc.

2. Managed page editing, document versioning, collaboration and workflow

design as the Site Admin for SharePoint 2007 within the Supply Chain

Management group.

3. Supported engineering staff with the intranet and computer hardware

configuration issues.

Web Developer, Attic Development Team, University of Nebraska

Sep 2008 - Jan 2009

1. Used PHP, MySql, HTML/CSS for the development of secure web-

applications.

2. Customized web design using Adobe Dreamweaver Suite, Photoshop CS3,

Joomla, AJAX.

3. Enforced Usability testing and reporting to maximize efficiency of web

applications.

IT Intern, CSG Systems, Omaha, NE

May 2008 - Sep 2008

1. Created a database reporting tool to detail error reports from helpdesk

ticketing system.

2. Built an optimized quality database using SQL statements in Ms Access to

maintain accurate system error data.

3. Created and implemented database design solutions in collaboration with

the programming team.

Technical Support Specialist, Columbus Public Schools, Columbus, OH

June 2007 - Oct 2007

1. Helped troubleshoot CPS Public school's user issues with PCs, printers

and network connectivity.

2. Ensured end users were setup appropriately to use Lotus Notes configured

on the network.

3. Provided support to faculty and end users utilizing the customized

student record applications.

Account Review Agent, PayPal Inc. Omaha, NE

Aug 2006 - May 2007

1. Evaluated high fraud cases that posed a high risk and potential loss to

the company.

2. Made contact with company clients in accordance with maintaining

compliance standards.

3. Implemented industry standard fraud procedures that limited fraud,

resulting in higher company turnover.

Resolution Services Agent, PayPal Inc. Omaha, NE

Dec 2004 - Aug 2006

1. Used attack within the PDA IVR system to resolve issues between buyers

and sellers; also resolving account issues that limited specific

operations on PayPal accounts.

2. Identified potential patterns of fraud and risk within online payments.

3. Used limited timeframes to make decisions that impact PayPal's

profitability; reducing risk of chargebacks.

IS intern, Vertrue Inc. (formerly MemberWorks) Inc. Omaha, NE

June 2004 - Aug 2004

Used Visual Basic to create applications which maintained data integrity

on the company's server's Siebel 7 system.

Took part in creating an error-reporting tool that established server

errors and automatically e-mailed recipients on the support list.

Analyzed program efficiency on some of the company's systems towards

speeding up the processing of data.



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