Customer Service Manager

MONTEAL D. CUFFEE

**** **** ***** ****

Chesapeake, VA 23323

757-***-****(Home)

757-***-**** (Cell)

abkwp5@r.postjobfree.com

Social Security Number:

United States Citizen

No Veterans Preference

No prior federal service

Career Summary:

Successful and proven ability to increase production by training and

motivating union and non-union staff for continuous improvements;

Coaching others to be successful leaders;

Highly organized and creative; able to streamline workflow;

Dedicated to the facility with knowledge of cutting edge technological

advancements;

Talented and self-motivator with over fifteen years of management and

customer service experience;

Highly skilled in written and oral communication

Professional Experience

SAFELITE AUTO GLASS, Enfield, NC 2008-Present

Production Manager

Managed up to 35 employees providing leadership with the planning,

coordination and control of the day -to-day operations of the plant.

Lead/Facilitate the production process/drawing up production

schedules;

Ensured that the production is cost effective;

Made sure that products are produced on time and are of good

quality;

Worked out the human and material resources needed;

Drafted timescales for the job;

Estimated costs and setting the quality standards;

Monitored the production processes and adjusting schedules as needed;

Maintained responsibility for the selection and maintenance of

equipment;

Monitoring product standards and implementing quality-control

programmers;

Served among different departments, e.g. suppliers, managers;

Worked with managers to implement the company's policies and goals;

Ensured that health and safety guidelines are followed;

Supervised and motivate a team of workers;

ROCKY MOUNT ENGINE PLANT, Rocky Mount, NC 2007-2008

Operations Manager

Managed up to 50 employees providing leadership in the management of both

day-to-day operations, and the strategic direction of the organization.

Meet with Team at beginning of shift to share data from previous shift

and to provide direction related

to NCM, PPH, Changeover;

Facilitate/Participate in Weekly Team Meetings;

Participate in long-term planning activities such as AOP planning,

project work (including capital

projects) and staff utilization;

Work extensive hours and shift work dependent on production volumes;

Served as backup for immediate supervisor;

Participated in weekend rotation with other Managers;

Lead/facilitate Continuous Improvement efforts within the business using

COS Principles and

Practices;

Monteal D. Cuffee

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Operations Manager cont.

Lead career development, safety, budgetary management/cost control within

the business;

Lead efforts to empower team members in business unit to interface and

resolve issues with internal

and external customers/suppliers and follow-up on problem solving

efforts;

Train employees one-on-one and/or teams (as needed) in gauging, reading

Quality Reports, and other

critical tasks that support quality of product and development of

Operators.

FORD MOTORS ASSEMBLY PLANT, Norfolk, VA 1997-2007

Senior FPS Group Leader (2002-2007)

Managed up to 35 employees in the chassis production, metal stamping and

fabrication. Responsible for maintenance, custodial care, security, waste

removal, and government compliance.

Facilitates group policy deployment and post policy date in the Problem

Solving Data Software;

Conducted work group leadings communicated group concerns to the

superintendent;

DMAIC on T-Metric and other issues.

FORD MOTORS ASSEMBLY PLANT, Norfolk, VA

Utility General (2000-2002)

Established and maintained shift to shift communications with

counterparts to ensure all operations

have defect identification devices;

Conducted work group meetings and communicated group concerns to the FPS

coordinator;

Learned, performed and provided coverage for team members that were away

from their work stations.

FORD MOTORS ASSEMBLY PLANT, Norfolk, VA

Assembler Chassis (1997-2000)

Assembled automobile following blueprints and verbal instructions using

various hand and power

tools;

Positioned precut frame members in jigs, nuts and bolts together to

assemble automotive parts using

DC tools;

Positioned wheel and spring assembly on brackets of chassis using chain

hoist and bolts assembly to

chassis using power wrench;

Installed tires on wheels using power tire changer and tire tools;

Sprayed undercoating compound on floor frame and chassis with spray gun;

Installed furring strips, insulation, and plywood flooring over floor

frame using carpenter's tools,

staple gun, insulation tape, and gang-nail press.

Education:

Bachelor of Science * Business Administration * Elizabeth City State

University * Elizabeth City, NC

Minor * Economics & Finance * Elizabeth City State University * Elizabeth

City, NC

Professional Registrations/Trainings/Associations:

Work Group Leader (Production) 80 hours ISO 14001 Awareness

OSHA CFR 8 hour Site Supervisor Training Member of Phi Beta

Lambda

Problem Solving K-MOD Member of Phi Kappa Lambda

References Available Upon Request

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