Administrative Assistant Customer Service

Laura O. Palacios

*** ********* **. *** *******, Tx. 78566 956-***-****

Objective: Seeking a full time Administrative Assistant position that will enable to utilize

experience as well as contribute to the growth and advancement of the

organization.

Highlights:

• Assertive, self-motivated, goal oriented, organized.

• Able to communicate and interact effectively with individuals of all

levels.

• Extensive PC experience.

• Proficient in all facets of office administration.

• Effective interaction with customers, vendors and all levels of

management.

• Five years experience as Human Resource Supervisor and 8 years as

Administrative Assistant.

Qualifications:

Supervisor/Administrative Assistant

• Experience in benefit and salary administration.

• Experience in organize internal festivities.

• Coordinate meetings, seminars, prepare board member packets and

social functions.

• ISO 9002 knowledge.

Customer Representative Sales

• Respond to customer inquiries by phone and in-person.

• Maintain sales and customer database.

• Prepare mid month sales report as well as sales forecast.

• Annual budget.

• Mail out literate request.

Technical Skills

• Proficient in Microsoft Office

• Typing 55 wpm

• Knowledge of all modern office equipment.

Employment

• Inspectorate America/Administrative Assistant Nov/05 to Apr/10

Inspection Company for petroleum products, responsible for daily shore tank

inventories, input trucks reports in a database in a timely and accurate manner,

responsible to follow up customer’s job orders, support to customer service as

well as operations personnel, responsible for local purchases and stock

inventory, keep communication between local office and terminal.

• Intertek-Caleb Brett/Administrative Assistant Oct/02 to Aug /05

Inspection Company for petroleum products, responsible for follow up

customers job orders, prepare laboratory and inspection reports, support to

customer service, billing and collections, follow up aging report, responsible to

work in sales and financial reports on weekly or monthly basis, monitoring the

branch budget, responsible for general office duties.

• Life Stream International/HR Supervisor March/00 to Apr/02

Small medical equipment facility with 50 employees, I was responsible for

recruiting and selecting union and salary employees, responsible for

administration of benefits program for salary employees, create and implement

HR policies and procedures, prepare union and salary weekly payroll (absences,

tardiness, vacations, etc.) monitoring and reduce plant turnover, absenteeism

and tardiness.

• Cepillos de Matamoros/HR Supervisor Apr/96 to March/ 00

Facility with 750 employees, I was responsible for recruiting, selecting and hire

union and salary employees, administration of employees benefit program,

develop and implement HR policies and producers, work on union and salary

weekly payroll, keep a low turnover on employee’s pool. Responsible for

identify training needs according with job descriptions, implement a training

programs site or out site, work on annual budget according with training needs,

administration for English and Spanish classes, practitioners, orientation

program, maintain a database will all trainings given to employees.

• TECHNICAL INSTITUTE FOR BUSINESS ADMINISTRATION – Mexico,

DF

Business Administration (2 yrs)

• High school Escuela Nacional Preparatoria #8 – Mexico, DF

Diploma (3 yrs)

• Instituto de Lenguas Lopez Padron-Matamoros, Mex.(Bilingual Secretary) (3

yrs)

Contact this candidate