Customer Service Manager

LANCE A. CHARRIER

**** **** *** *** ******, Wesley Chapel, FL 33544

813-***-**** Home

813-***-**** Cell

abkwoo@r.postjobfree.com

OBJECTIVE

A highly experienced staffing professional seeking a position within your

organization that will utilize my skills, energy, talent and ability to

lead personnel in a direction that provides company and employee success.

SUMMARY

Results oriented individual with nearly 13 years experience developing,

driving and maintaining strong relationships with staff and clients.

Committed to looking out for the company's best interest and attaining

company profitability. Proven leadership, negotiation and problem

resolution abilities. Demonstrated multi-unit management experience with a

strong operations management background. Excellent customer service,

project management, organizational and communication skills. A team player

who is a quick learner and does what is necessary to get the job done.

Computer literate in Word, Excel, PowerPoint, Outlook and ACT!

PROFESSIONAL EXPERIENCE

BALLYWHO INTERACTIVE -WESLEY CHAPEL, FL Operations Manager

05/2010 - 08/2010

. Responsible for creating company operations manual

. Create internal flows and processes

. Create internal policies and procedures

. Work directly with CEO & CTO to help create structure for company

. Active in hiring process for all staff positions

. Responsible for on boarding new employees

. Manage staff and content flow

. Conduct client training and support

GABRIEL, INC - RALEIGH, NC Senior Operations Manager (Layoff)

01/2009 -0 6/2009

ARIZONA LABOR FORCE, INC - CHANDLER, AZ Senior Operations Manager

09/2005 - 12/2008

. Promoted through these affiliate corporations and managed 65 employees

and oversaw up to 26 branches in 8 states doing business as Allied

Forces Temporary Services and Labor Systems Temporary Services

. Full P&L responsibility for each branch

. Recruited, interviewed and performed background checks and employment

verifications on temporary employees

. Filled customer orders with qualified personnel

. Made offers of employment and completed hiring process

. Audited files to ensure applications, I9's, and tax forms were

complete and accurate

. Posted open positions on various employment websites

. Responsible for interviewing, hiring, write-ups, disciplinary action,

termination and coaching for internal staff

. Prepared weekly, quarterly, and year end branch performance reports

. Created and presented seminars for Customer Service Representatives,

Sales Representatives and Managers

. Conducted yearly performance reviews for branch staff

. Generated business by making outside sales calls

. Provided outstanding customer service on the phone and in person

. Performed branch audits on a quarterly basis

. Traveled to different locations to help improve productivity

SELECT PERSONNEL SERVICES - TAMPA, FL Staffing Manager

03/2005 - 08/2005

. Managed 2 branches with P&L responsibility

. Established goals and objectives for the branches and it's employees

. Recruited, interviewed and performed background checks and employment

verifications on temporary employees

. Tested applicants and filled customer orders with qualified personnel

. Completed weekly payroll for temporary employees

. Responsible for interviewing, hiring, write-ups, disciplinary action,

termination and coaching for internal staff

. Made offers of employment and completed hiring process

. Posted open positions on various websites

. Provided outstanding customer service on the phone and in person

SPARTAN STAFFING/WORKFORCE - TAMPA, FL Operations/Training Manager

02/2004 - 03/2005

. Managed daily operations of branch and it's temporary employees

. Trained newly hired Operations Managers on branch operations and

procedures

. Responsible for interviewing, hiring, write-ups, disciplinary action,

termination and coaching for internal staff

. Recruited, interviewed and performed background checks and employment

verifications on temporary employees

. Filled customer orders with qualified personnel

. Made offers of employment and completed hiring process

. Monitored aged receivables to ensure all outstanding debts were

collected

. Developed and maintained strong relationships with current and

potential customers

. Maintained weekly closing procedures and all activities associated

with payroll

. Provided outstanding customer service on the phone and in person

BETA TEMPS, INC - CHANDLER, AZ Regional Manager

10/2002 - 01/2004

LABOR SYSTEMS, INC - CHANDLER, AZ Affiliate Support Specialist

07/2000 - 10/2002

ARIZONA LABOR FORCE, INC - CHANDLER, AZ Assistant Division Manager

10/1996 - 07/2000

. Promoted through these affiliate corporations and managed and

supported up to eight branches and twenty five employees doing

business as Allied Forces Temporary Services, Labor Systems Temporary

Services and General Labor Temporary Services

. Full P&L responsibility for each branch

. Responsible for interviewing, hiring, write-ups, disciplinary action,

termination and coaching for internal staff

. Generated and maintained customer base through sales calls and follow

up

. Recruited, interviewed and performed background checks and employment

verifications on temporary employees

. Filled customer orders with qualified personnel

. Resolved customer issues by using sound problem resolution skills

. Prepared and distributed weekly, quarterly, year end and shareholder

reports

. Made offers of employment and completed hiring process

. Provided outstanding customer service on the phone and in person

. Prepared, put on and presented seminars for CSR's, Managers and Owners

. Filled in at various branches for employee vacation and wellness

. Visited each areas top customers and help to resolve any issues or

problems

. Coached, motivated and worked with Managers and Sales People to

improve skills and productivity

EDUCATION

Plymouth State College 1989 - 1991

REFERENCES

Excellent references available upon request

Contact this candidate