Manager Project

Lori Carey, MBA, PMP

**** ***** ****, ***********, ** 55437

H 952-***-**** C 612-***-**** Email abkwni@r.postjobfree.com

http://www.linkedin.com/in/loricarey

EXECUTIVE SUMMARY

Dynamic professional who utilizes creativity, leadership, and teamwork in PMI, Six Sigma and LEAN frameworks to design and

implement solutions and services that create value. Unique background consisting of operations management in revenue generating

positions in complex technical environments, including collections, data recovery, legal services, consumer electronics and consumer

packaged goods.

EDUCATION

MBA, January 2003

University of St. Thomas

BS, Paralegal, May 1993

Accounting Minor, May 1993

Winona State University

PROFESSIONAL EXPERIENCE

ACS, A Xerox Company

Program Manager, July 2010 Present

Arizona Judicial Branch contract ($5+ million annual revenue)

ACS, A Xerox Company

Program Manager, July 2006 July 2010

Minnesota Judicial Branch contract ($2+ million annual revenue)

• Responsible for managing client relationships and achieving client satisfaction by delivering client– and quality-centric technology

to enable debt collection solutions.

• Accountable for business unit profitability and operations.

• Implemented numerous technology and operational projects to enable accounts receivable management of debt in the States of

Minnesota and Arizona.

• Renegotiated the renewal of a $2+ million annual revenue government contract with annual profit margins ranging 35-45 percent.

• Identify and implement cost-savings initiatives in the areas of printing/mailing technologies, automated return mail processing, and

networks.

• Develop policies, procedures, project plans, project logs and training manuals and maintain program documentation. Deliver

training sessions via Webex to 300+ end users.

• Hire, train, mentor and evaluate virtual and non-virtual employees’ performance.

• Monitor and communicate business unit performance to internal and external executive stakeholders.

• Initiate quality and workflow examination projects to improve operational efficiencies.

• Participate on pre-sales and government proposal writing teams.

• Extensive experience communicating with stakeholders at all levels of the organization.

Kroll Ontrack

Project Manager, February 2005 July 2006

• Managed the client relationship and delivery of electronic discovery data recovery services for the Top 250 lawfirms and Fortune

500 companies. Revenue earned on projects ranged from $200,000 to $1 million.

• Routinely managed 8-10 projects concurrently to deliver data recovery services.

Lori Carey, MBA, PMP

9245 Briar Lane, Bloomington, MN 55438

H 952-***-**** C 612-***-**** Email abkwni@r.postjobfree.com

http://www.linkedin.com/in/loricarey

• Managed data recovery/collection from domestic and international sources.

• Provided work direction to project team members; Managed vendors in Australia and the UK.

• Identified up-sell opportunities and issued statements of work as requirements changed.

• Extensive experience communicating with stakeholders at all levels of the organization.

Best Buy Co., Inc.

Service Program Manager, January 2003 August 2004

• Managed the spare parts inventory for Best Buy’s private label brand of desktop and laptops.

• Ensured availability of spare parts from Chinese manufacturers to authorized US repair locations.

• Managed over $1 million in spare parts inventory.

• Averted a laptop battery shortage by planning and executing a store round-up and testing of batteries on returned units for re-

introduction into the spare parts supply chain.

• Participated on package design teams.

• Analyzed workflow scenarios and developed business use cases for consumer technology products

• Extensive experience communicating with stakeholders at all levels of the organization.

CERTIFICATIONS & SELECTED TRAINING

• Negotiation Strategies for Executives, University of Minnesota Carlson School of Management, November 2009

• Operational Excellence: Keys to a Competitive Advantage (Six Sigma, LEAN tools), University of Minnesota Carlson School

of Management, October 2009

• PMI-MN Professional Development Days, September 2008 and September 2009

• Project Management Professional (PMP certified), March 2007

• Six Sigma Green Belt, June 1999

OTHER EXPERIENCE

Entrepreneur, Small Business Owner, August 1995 – July 2005

Administration, November 1999 – January 2003

Paralegal, June 1993 – November 1999

COMPUTER SKILLS

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Lori Carey, MBA, PMP

9245 Briar Lane, Bloomington, MN 55438

H 952-***-**** C 612-***-**** Email abkwni@r.postjobfree.com

http://www.linkedin.com/in/loricarey

Microsoft Office, including Excel, Word, and PowerPoint; Visio; Microsoft Project; Primavera; Microsoft Publisher, Adobe Acrobat

Standard, JD Edwards, Oracle Financials, SAP, Datawarehouse, CRM, case management databases, web-delivered technology

applications, litigation support applications, database technologies, locator and skip trace services, software development lifecycle

OTHER KEYWORDS

Program management, project management, MBA, PMP, Six Sigma, Agile, account manager, product manager, controller, profit and

loss, P&L, SDLC, operations, finance, accounting, audits and auditing, sales, marketing, service delivery, product management, law,

collections, compliance, GAAP, FDCPA, FCRA, SOX, payment processing, credit bureau reporting, customer service, call center,

software development, reconciliation, accruals, commercial banking, financial services, healthcare, subrogation, personal injury,

insurance, quality, data recovery, electronic evidence, eDiscovery, supply chain, vendor management, change management, training,

documentation.

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