Administrative Assistant Customer
Resume:
Melissa Sage
Livonia MI, ****4
abkwme@r.postjobfree.com
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Education:
Associate in Business Administration, Oakland Community College
. Currently Pursuing
Experience:
3/10-4/10 Dell Perot Systems- Rochester Hills, MI
Customer Care Advocate- Ignition Coil Reimbursement (Short-term/Temp
Assignment)
. Addressed inbound customer campaign reimbursement inquiries for
ignition coil replacements done on Volkswagen model cars.
. Researched claims and generated checks to customers who had coil
replacements done.
. Assist clients via phone or letter regarding proper reimbursement
information.
. Successfully managed a high case load requiring constant follow up on
customer reimbursements.
. Utilize anger diffusion skills in order to restore client faith in
Volkswagen vehicles.
. Maintain daily log sheets tracking case activity for every customer
that was eligible for the reimbursement campaign.
5/07-7/08 MSX International- Warren, MI
Customer Assistance Center Specialist
. Addressed issues/feedback received via phone and email from suppliers
and customers utilizing the b2b, Encore, PeopleClick, and Mantis
Trackit systems regarding problems, concerns, and updates. These were
Vendor Management Systems and Recruiting Databases.
. Client support included Ford Motor Company, American Axle, Visteon,
ACH, and Contract Agencies.
. Responsible for problem solving and resolution of any issues that
developed within b2b, Encore, and PeopleClick systems.
. Worked with new customers learning the Vendor Management Systems by
providing training and answering customer questions.
. Assisted Staffing Specialists with the routing of candidates' resumes
by reviewing resumes and verifying eligibility.
. Worked closely with Ford Liaisons to help update customer user
capabilities in the b2b system.
. Developed a training program for my department for the Vendor
Management Systems.
03/05 - 5/07 Cellular City/Verizon Wireless - Farmington Hills, MI
Retails Sales Consultant/Administrative Assistant
. Market and sold wireless phones for new and existing individuals and
businesses on accounts.
. Analyzed customer needs and recommending appropriate solutions.
. Established rapport and developed positive, professional client
relationships built on trust, problem solving capabilities, and a
demonstrated commitment to the client's needs.
. Aggressively developed sales opportunities, analyzed specifications,
negotiated prices and closed contracts; provided ongoing service after
every sale.
. Developed new client base through referrals and networking process.
. Responsible for all invoicing, accounts payable and accounts
receivable.
. Oversaw inventory and stock for two store locations.
. Utilized and familiar with QuickBooks.
. Provided new employee training.
. Managed phone lines and acted as main point of contact for all service
inquiries.
. Store ranked number #1 Exclusive Verizon Wireless Agent for five
consecutive years.
Computer Skills: Proficient with the use of Microsoft Word, Excel and
Outlook. Familiar with Quickbooks and Powerpoint.
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