Customer Service Quality Control

DeAnna Norton **** Groveland Station Road Groveland, NY 14462

C: 585-***-**** H: 585-***-****

*********@*****.***

Objective: To obtain a professional Medical Office position to were I can

apply my business, customer service and health care knowledge and

skills.

Medical Billing/Coding

HIPPA Compliance

Microsoft Office Suite

Customer Service

Quality Control

Leadership Skills

Computer Configuration

Technical Support

Scheduling/E-mailing

First Aid/CPR Training

CNA Certificate

Physical Therapy Compliance

Education

2009- 2010 Medical Secretary Office Certificate

Genesee Valley BOCES Adult Education -Mt. Morris, NY

495 hours in training in:

. Microsoft Office, Word, Outlook, PowerPoint, Excel

. Medical Billing/Coding

. Medical Terminology

2000 Network Administrator

Element K Technical School -Rochester, NY

Courses Studied:

. Micro Hardware

. A+ Hardware

. A+ Operations Systems

. Hardware Disk Management

1992 Diploma

North Brunswick High -Leland, NC

. Served as relief secretary performing general office

duties.

Work Experience

Gunlocke Company -Wayland, NY2004 - 2009

Quality Inspector

. Planned, coordinated, and directed a quality control program

designed to ensure production of products that consistently meet

established standards.

. Ordered, distributed, and monitored the stock-on-hand of

corrugate and packing materials.

. Mastered and integrated all aspects of business operations.

Kaiser Permente -San Diego, CA2002 - 2004

Hospital Aid/ Lift Technician

. Provided care and counseling to HIV -positive patients,

monitoring health conditions and was instructed on precautions.

. Cared for multiple system disease cases including hypertension,

diabetes, arthritis, and cancer.

. Worked one on one with occupational and physical therapy

assistance in moving and repositioning patients.

DeAnna Norton page 2

Work Experience(continued)

F.F. Thompson Hospital -Canandaigua, NY2002

Certified Nursing Assistant

. Provided skilled nursing care to patients on a 20-bed sub-acute

unit.

. Assisted medical personnel in planning, evaluation and delivery

of patient care including inpatient care, out patient care,

emergency services, and disaster preparedness.

. Maintained all daily paperwork on each patient on a daily basis.

Xerox Corporation -Arlington, VA1997 -2002

Network Administrator

. Performed regular backup, maintenance for user data.

. Configured and maintained Windows NT /2000 server for department

of 20 professional individuals.

. Technical support with a wide variety of software and hardware

issues.

Production Associate - Canandaigua, NY

. Made numerous quality control checks to ensure production of

products that consistently meet established standards.

. Participated in material review board and worked line problems

to improve quality and reduce cost.

Walmart -Geneseo, NY1992 -1997

Cashier

. Performed all aspects of customer support, including answering

telephones, coordinating special promotions, and providing details for

products and services.

. Handled inbound sales duties, including order entry processing

and fulfillment.

. Resolved billing questions and disputes, initiated customer

calls, and performed data entry.

Reigalwood Federal Credit Union -Reigalwood1992

Teller

. Processed customer transactions, such as deposits, with drawls,

money orders, cashiers checks, and travelers' checks.

. Function efficiently under fast-paced, high stress conditions.

. Maintained professional phone skills and excellent customer

relations under highly pressured and sensitive situations.

Contact this candidate