Project Manager Customer Service

ROBERT S. SUMMERS

**** ******** ***** ** . ********, AL 35023 . 205-***-**** .

**************@*****.***

QUALIFICATIONS SUMMARY

Detail-oriented Project Manager with over 18 years of experience in the

field. Extensive knowledge of all aspects and phases of construction.

Exceptional management and supervisory skills with entrepreneurial

background. Fluent in Spanish and solid computing capabilities.

PROFESSIONAL EXPERIENCE

Profit Center Leader/Flooring Manager December 2005 - Present

Bonitz Flooring Group Inc., Birmingham, AL

< P&L responsibility for the Flooring profit center.

< Ensure customer satisfaction and retention

< Develop and maintain strategic alliances/partnerships with customers and

suppliers

< Select and develop talent/people

< Develop and implement strategic business plan/market plan

< Maintain Bonitz culture/morale

< Drive business development/sales initiatives

< Share best practices with leadership team

< Manage projects from $1000 to $2,400,000 from blue prints to completion.

< Responsible for project submittals, RFI's, RCO's and all post start-up

correspondence.

< Order materials and equipment.

< Schedule subcontractors and track material usage, progress to charge

against projected budget.

< Develop project layouts and translate blue print information into actual

work

< Coordinate people and resources within the guidelines of contract to

adhere to job specifications.

< Measure effectiveness and productivity by tracking progress of project

for P&L purposes.

< Ensure safe work environments by ensuring job safety protocols are

followed.

< Schedule training sessions with vendors on latest techniques and

materials.

< Ensure job quality and customer satisfaction.

< Perform workforce scheduling, dispatching, interviewing, hiring and

employee training.

< Analyze blueprints, develop and prepare project bids, review contracts

for commercial projects.

< Make site visits for purpose of managing projects with respective

deadlines, and client relations.

Owner/Operator Nov. 2002 - Dec. 2005

Artisan Tile and Stone

Self Employed, Birmingham, AL

< Analyze blueprints, develop and prepare project bids, write and review

contracts for commercial & residential projects, process licenses and

permits.

< Make inside and outside sales calls and site visits for purpose of

acquiring projects.

< Design custom installations to specifications, purchase supplies required

for projects.

< Perform workforce scheduling and dispatching, interviewing, hiring &

employee training.

< Serve as sub-contractor for high-end residential and commercial projects.

Ground Operations Agent Oct. 1999 - Nov. 2002

Southwest Airlines, Birmingham, AL

< Coordinated with ramp, fuel & Customer Service Desk personnel for

efficient turn of aircraft.

< High security position requiring specialized training in ground security

coordination which included preparation for accidents (coordination of

emergency services, guiding passengers).

< Responsible for pushing aircraft from the gate as well as parking

incoming aircraft.

< Calculated weight and balance of aircraft to determine airworthiness.

< Served as Training Coordinator for new Ground Operators.

President/Owner Jul. 1997 - Sep. 2002

Ultimate Tile & Stone, Birmingham, AL

< Maintained and managed 10 employees.

< Performed job estimates, analyzed blueprints, prepared project bids,

prepared and reviewed contracts for commercial & residential projects,

process licenses and permits.

< Made inside and outside sales calls and site visits.

< Designed custom installations to specifications, purchased supplies

required for projects.

< Workforce scheduling and dispatching, interviewing, hiring & training

employees.

SOFTWARE SKILLS

Word, Excel, PowerPoint, Publisher, AS400

EQUIPMENT USED

Forklift, Bobcat, Backhoe, Trencher, Lull

EDUCATION

Architecture/Photography GPA: 3.5 Degree not obtained

Savannah College of Art & Design, Savannah, GA

Spanish/Psychology GPA: 3.6 Degree not obtained

University of Alabama at Birmingham, Birmingham, Alabama

College Preparatory Honors May, 1990

Homewood High School, Homewood, AL

Professional References

Larry Hutton

Bonitz Flooring Group

Senior Vice President

Phone 803-***-****

Robert Sharpe

Dir. Hospital Construction

UAB Health System

Hospital Facilities & Capital Projects

Phone 205-***-****

Fax 205-***-****

Richie Vines

President

Service Tech, Inc.

Heating & Air Conditioning

Birmingham, AL 35205

Phone 205-***-****

Phil Massa

Robins & Morton

Project Manager

Phone 205-***-****

Stephen Franklin

Brasfield & Gorrie

Project Manager

Phone 205-***-****

Martha Hutchinson

Forbo Flooring Systems

Account Executive

Georgia / Alabama / Mississippi

Phone 678-***-****

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