Assistant Sales

DARLENE JOHNSON

*** ****** ******, **** **********, PA 15112

412-***-**** • *******@*****.***

PROFESSIONAL EXPERIENCE

Fantastic Sams • Greensburg, PA 15601 • Aug 2010 Present

Hair Salon

Assistant

Assist hair stylists and shampoo clients.

Gabriel Brothers • Monroeville, PA 15146 • Nov 2009 – Present

Retail Store

Retail/Stocker

Merchandise on sales floor and price merchandise.

PNC Bank Firstside Center • Pittsburgh, Pa 15219 • Nov 1997 – Sept 2009

LockBox Department

Lockbox Supervisor • 2006 – Sept 2009

Directed recruitment and retention of supervisors and staff of 42 employees

Trained, supervised and evaluated staff, coached improvement management skills

Developed ability to work in a fast paced atmosphere

Accurately calculated and made daily deposits

Delegated responsibilities to employees to meet company’s expectations

Effectively developed communication skills and consistently met quotas

Assistant Supervisor • 2004 – 2006

Ensure every client has a deposit and maintain quality

Monitor expeditor’s workflow according to cutoffs

Perform all remedial training/cross training/new hire training with team members

Communicate any operational issues with respective Module Leaders and Supervisors professionally

Lockbox Worklead • 2001 – 2002

Delegate and monitored workflow responsibilities’ to team members

Supports, trains, and coaches employees in production issues

Ensures department standards in quality and efficiency are maintained

Lockbox Edits Clerk • 1997 – 2001

Alpha and Numeric Ten Key skills

Processing of client remittances via BancTec System

Manually reviewed large dollar accounts and ensured accurate processing

EDUCATION

Certificate in Cosmetology, Empire Beauty School, Monroeville, PA 15146

General Classes, CCAC, Allegheny Campus, Northside, PA 15214

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