Manager Customer

Objective Seeking a desktop support position where utilization of

my educational background will contribute to the success

of the company

Education Cuyahoga community college Parma, Ohio

Computer science classes, Web design class

Techskills Independence, Ohio

A+ certification - Comp001008158065

Net+ certification - Comp001008158065

MCP certification - MCP ID#6817804

Graduated with 3.6 GPA

Work Experience University Hospitals, Shaker Heights, Ohio June to July

2010

Issue Logger

( Log end user issues with computers and hardware

( Trouble shoot minor issues with software

( Collect and distribute lap tops to selected users

JLP Glass Products Brunswick, Ohio -November 2006 to Jan

2010

Desktop support

( Maintain all desktop computers, printers and plotters

( Maintained wireless connections

( Setup VPN for home office networking

( Handle printer configuration and printer hardware

maintenance

( Replaced hard drives, laptop screens, PC cables,

network cables

( Upgraded OS (XP to Vista), upgraded PC memory chips

( Installed XP, Vista, and 2003 server operating

systems, modems, PCI

Cards, sound cards, video cards, wireless routers

Project Estimator

( Review blueprints for construction projects to

compose a bid

( Meet with contractors and customers to fulfill

service needs

( Create contracts for jobs and sub contractors

( Field inspection of products being installed

Hansinger computer service-

Lafarge Pavers LLC Grafton, Ohio Active customer

Greentree Landscaping Grafton, Ohio Active customer

LLC

Valvoline Lube Center North Ridgeville, Active customer

Ohio

Commercial Glass and Medina, Ohio Active customer

Glazing

Troubleshoot application Repair modems, hardisks, cables

Install new applications Perform system backups

Setup various network topologies Setup PC security (passwords,

encryption, SSID)

Remove viruses, Trojans, malware, Repair Hard disks, replace/upgrade

and spyware memory, replace Power supplies

( Optimizing PC performance setup wireless networks for home

users

OS installs and upgrades ( XP, Install/troubleshoot printers and

Vista, Windows 7) plotters

Gales garden center Brunswick, Ohio April 2003 to November 2006

Warehouse Manager

( Managed shipping/receiving

( Managed warehouse personnel

( Placed all orders of products needed for the store

Volunteer Experience-

Participated in Turkey Trot to raise money for cancer- May, 2005

Participated in a walk in downtown to raise money for cancer-June, 2006

Participated in a bake sale to raise money for the toys for tots

-January,2005

References- Available upon request

Contact this candidate