Donna G. Zilge

**** ****** ****** *****

Cottage Grove, MN 55016

651-***-**** Home 651-***-**** Mobile

Email: abkwkx@r.postjobfree.com

Summary

Dependable Administrative Assistant/Receptionist with 20+ years experience,

seeking a part time administrative position. Possess an upbeat, positive

attitude with a range of knowledge and skills of organizational procedures

and policies.

Qualification Highlights

. Typing: 70 wpm

. Software: Microsoft Word, Excel, PowerPoint

. Multi-line phone experience

. Excellent interpersonal skills, office etiquette and customer service

support

. Database documentation maintenance experience

. Exceptional writing, proofing, oral communication and computer skills

. Manage meeting minutes and calendar scheduling

. Ability to work independently and positively with minimal supervision

. Ability to prioritize and work under pressure with tight deadlines

. Strong attention to detail and accuracy

Professional Experience

Lakeview Hospital, Stillwater, MN 07/2010 -

Present

Communications Clerk (Part-Time)

. Part-time hospital operator working 2 evenings per month, answering

phones for hospital staff and directing calls to patients

. Direct calls to on call physicians, taking accurate messages and

delivering in a timely manner

Career Break/Job Search 02/2009 -

07/2010

Attended classes, seminars and workshops while job searching/networking

Delta Airlines, Eagan, MN (Formerly Northwest Airlines)

06/1988 - 01/2009

Administrative Assistant, Flight Operations 2001 - 2009

. Provided administrative support to the Managing Director of Flight

Operations, and 7 direct report associate staff members

. Greeted and directed visitors

. Coordinated conferences and departmental functions both onsite and

offsite

. Composed and distributed meeting minutes

. Scheduled monthly meetings and handled travel arrangements for staff

members

. Composed and prepared written correspondence

. Collected information and supporting data in preparation for meetings,

presentations and reports

. Entered pilot documentation into department database

. Monitored/processed invoices and assisted with annual budget preparations

. Processed incoming and outgoing mail, courier, and Federal Express

packages

. Operated multi-line phone system receiving up to 100 phone calls per day

. Ordered departmental supplies

. Processed department printing services for pilot bulletins

Donna Zilge Page 2

Administrative Associate, Flight Operations 1994 - 2001

Northwest Airlines

. Provided administrative support to Director and staff members

. Greeted and directed visitors

. Managed calendar for Director and office staff

. Maintained office contact database

. Coordinated and scheduled appointments for office staff of 20

employees

. Managed monthly special assignment pilot payroll reports

. Composed and distributed weekly meeting minutes

. Prepared and distributed up to 40 pilot training material packets per

month

. Organized class training schedules

. Maintained paper-based and electronic filing system

. Provided phone coverage for management staff

Office Clerk, In-Flight Services/Technical Operations 1988 -

1994

Northwest Airlines

. Performed administrative duties by preparing reports, tracking tickler

files, updating and organizing files

. Greeted and directed visitors

. Coordinated and distributed meeting material

Prepared grievance correspondence and documentation

. Managed monthly flight attendant and management payroll/timekeeping

Education

Saint Paul College, Medical Terminology

Inver Hills Community College, Human Relations and Lotus

Stillwater Senior High School, Stillwater, MN

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