Customer Service Administrative Assistant
Resume:
BROOKE L. WILLIAMS
Pascagoula, MS 39581
Email: abkwj9@r.postjobfree.com
OBJECTIVE: To obtain a position that will utilize my excellent organizational and administrative skills
acquired through years of experience working with the general public.
WORK EXPERIENCE___________________________________________________
State Farm Insurance Co.
Loretta Jennings Agency 2009-Present
Moss Point, Mississippi
Supervisor: Helen Middleton
Administrative Assistant
Track and maintain accounts of policy holders working closely with Mortgage Companies,
Banks and Loan Companies with duel regard to confidentiality clauses mandated by State and
Federal regulation governing Insurance companies.
MANPOWER
Jackson Hewitt Tax Services
Pascagoula, Mississippi
2004-2005
Supervisor: Ms. Cindy
Receptionist
Assist clients in the scheduling of appointments filing state and federal taxes for the 2004 Tax
year. Assist in data entry and provided excellent customer service over telephone and in person
to clients visiting office awaiting appointment with Tax Professionals.
VOLUNTEER EXPERIENCE________________________________________
Jackson County Head Start Program
Pascagoula, Mississippi
2009-2010
Volunteer
Worked as a Teacher’s aide working closely with children in the development phase to ensure
the foundation of every child’s growth. I help the teacher prepare children entering into school at
the Kindergarten level.
EDUCATION__________________________________________________
Moss Point High School 1995-1999
Moss Point, Mississippi
Mississippi Gulf Coast Community College 2007-Present
Jackson County Campus
Gautier, Mississippi
Major: Data base Administration Technology
Pursuing: Associate of Applied Science Degree
CERTIFICATIONS___________________________________________________
Global Employment Services, Incorporated 2010
Hazmat Services, Incorporated
Course Completed in Pascagoula, MS
Certified Hazardous Waste Technician # 29 CFR 1910.120
PEC/Premier Safety Management 2010
Course Completed in Pascagoula, MS
Occupation Specific Safety Course for BP oil spill clean up
Microsoft Computer Operating Programs
Mississippi Gulf Coast Community College
Competency with Microsoft Office, Word, PowerPoint and Excel
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