Customer Service Medical Assistant

Location:

Posted:

September 21, 2010

SABRINA BASS

abkwj8@r.postjobfree.com

*/** - ******* ******* ******* Clerk South Baldwin Regional Medical Center Foley AL

Primary responsibility is the distribution of dictation to the patient care units and physician boxes. Maintain

the hospital statistics each day and compiles the monthly report. Resolves deficiencies for incomplete

records utilizes the HMS system and re-routes records to the appropriate location. Pulling medical

records, filing, faxing, scanning,

6/08-10/09 Medical Assistant University Physicians Associates Louisville KY

Working front and back office, answering phones, scheduling appointments, faxing and filing, taking vitals,

giving injections, PPD's, EKG's, checking glucose and Hemoglobin A1C, scheduling orders, checking in

and checking out charts, specimens to the lab, assisting with procedures (paps, suture removal etc

making out lab orders, also worked on different computer systems to obtain important information for the

Doctors such as labs, ultrasounds, ct scans, overall health information, etc..Worked closely with a team of

over a 140 Internal Medicine, Rheumatology, Cardiology, Endocrinology, Infectious Disease, and

Gastroenterology Doctor's.

6/07- 4/08 High Speed Internet Specialist-Customer Service Charter Communications Louisville KY

Respond to customer inquiries regarding products and services; Offer additional or alternative product

and services to customer; attempt to save disconnects or avoid reduction in services; Resolve product or

service issues by clarifying the customers' complaint and determining the cause of the problem; diagnose

general internet related problems and recommend solutions; expedite corrections or apply credit

adjustments, notify other departments or outside partners of need for resolutions. Worked with, XP, vista,

windows 95-98, Mac, Email support (outlook), Cable High Speed Connection knowledge, laptops-

desktops, pc hardware and software, used programs such as ACSR, CSG and ICOMS.

3/05 - 6/07 Mental Health Worker (med-tech) Our Lady of Peace Louisville/Ky

Plan and implement therapeutic care and activities for adults in an inpatient psychiatric facility. Design

and implement psycho-educational groups for adults. Provide one on one counseling and act as a group

facilitator. Provide therapeutic interventions for adults who suffer from physical, emotional, psychological

problems. 15-30 minute rounds on patients, Vitals, take urine specimens and separate, package and label

them and enter them in the computer, also perform accu-chek.

8/04 - 3/05 Front Office Receptionist / Liaison to Optometrist Dr. Bizer's Vision World Louisville/KY

Greet patients, Organized and implemented insurance claims, co-pays, and deductibles. Sales of optical

products, Answered phones, data entry, Pretested patients before seeing the Optometrist. .

Schools Attended

8/2004 - 8/2005 Brown Mackie College Vocational - Louisville KY

12/2001 - 12/2001 Jefferson Tech College High School or equivalent - Louisville KY