Sales Manager
Resume:
Robert E. Hagglund
Barrington, IL 60010
abkwj2@r.postjobfree.com
OBJECTIVE
A manager position that will utilize my retail banking experience, coaching
skills, and my strong sales achievements.
WORK HISTORY
Federal Reserve Bank of Chicago, Assistant Bank Examiner March 2010
through May 2010
. Developed and recommended supervisory actions based upon
audit findings.
. Determined the adequacy of management systems for
mitigating and controlling risk.
. Evaluated financial information and/or other data,
procedures to arrive at sound and supportable
conclusions.
. Performed HMDA onsite bank exams.
. Performed Fair Lending onsite bank exams.
. Conducted branch visits during onsite exams.
. Wrote Violation Memos.
. Studied for Bank Examiner commission program.
Bank of America, Banking Center Manager, AVP. Sept. 2005 through
March 2010
. Top 5 % of Franchise for 4 consecutive quarters, exceeded sales goals.
. Exceeded goals for customer satisfaction for each quarter.
. Responsible for onboarding process and training for new
hires.
. Sourced new clients through outside sells efforts in local
community.
. Managed two banking centers simultaneously during LaSalle
transition.
. Supervised and Coached combined staff, of 20 team members.
. Promoted Teller Coordinator to Teller Operations
Supervisor through my coaching and training, Assistant
Manager promoted to Banking Center Manager.
. Two Senior Tellers promoted to Sales and Service
Specialists.
. Mentor other Banking Center Managers in Consumer Lending
policies and procedures.
Fifth Third Bank, Banking Center Manager, AVP. June 2004 through
Sept. 2005
. Coached Personal Bankers to increase cross sell ratio.
. Received Lending Authority for all consumer loan products.
. Provided guidance and training for Office Manager.
. Demonstrated outside sales abilities by obtaining new
commercial customers through networking, cold calls and
customer referrals.
. Exceeded customer service goals.
. Trained new personal bankers.
Robert E. Hagglund
Personal Resume
P. 2
abkwj2@r.postjobfree.com
UMB Bank, Colorado, Banking Center Manager, AVP. July 2001 through June
2004
. Member of Retail Support Team, provided support to Branch
Managers for the state of Colorado. This support included
customer service issues, legal issues, sales and desktop
support.
. Coordinated sales efforts to increase deposit base by 50
percent in first year.
. Provided staff management through daily sales huddles,
monthly staff meetings, and regular coaching sessions.
. Joined outside leads groups and sponsored local community
events to increase deposits and loan balances.
. Managed the largest banking center in the Denver Metro
area.
Harris Bank Barrington, Branch Manager, VP June 1996 through July
2001
. Member of System Conversion Team.
. SD7 Instructor, Class room training for 80 Personal
Bankers.
. Managed office with assets in excess of $75 million.
. Supervised branch staff with four supervisors directly
reporting to me.
. Created branch schedules, monitored expenses, and devised
sales programs, to exceed branch sales goals.
. Mentored other Branch Managers within the retail market on
Consumer Lending.
. Responsible for monthly sales meetings, coaching personal
bankers, and monitoring CRA and HMDA reports.
. Trained new Personal Bankers.
. Audited Personal Banker Sales Reports.
. Supervisor of IRA accounts.
Midwest Systems AD for Ameritech, Account Executive. 1995 through 1996
. Provided Business customers with Ameritech business line
services and Nortel phone systems.
. Prospected new business from outside sales efforts,
business referrals and telemarketing.
. Met or exceeded monthly sales goals.
. Obtained Lease approvals from Ameritech Leasing Corporation
Robert E. Hagglund
Personal Resume
P.3
abkwj2@r.postjobfree.com
CitiBank, FSB, Mortgage Consultant 1992 through 1994
. Responsible for all first mortgage applications from three
branch offices.
. Prospected clients from Realtors, Attorneys, and branch
clients.
. Created a variety of internal incentive programs to
increase production.
CitiBank, FSB, Personal Banker 1990 through 1992
. Sold complete line of bank products including consumer loan
products.
. Trained to understand and follow Corporate underwriting
guidelines.
. Received several branch performance awards and Area
Quarterly Awards.
Education Bachelor of Science Oral Roberts University, Tulsa, OK.
CONTINUING EDUCATION
Bank of America Lab I, Bank of America Lab II Consumer Loan Training,
Bank of America Click2staff Training for Managers, Fifth Third Bank
Consumer Lending Certification, Fifth Third Bank Lending Authority,
Fifth Third Bank Time Management Training, UMB Bank Loan Training, UMB
Bank Lending Authority, UMB Bank Omega Sales Training, SD7 Bank
Systems Trainer, Harris Bank Consumer Lending, Human Resources
Training, and DSW/Alltel Conversion Trainer.
Contact this candidate