Customer Service Medical Assistant
Resume:
Alica A. Andrews
New Orleans, La. 70126
Residence: 504-***-**** Cellular: 504-***-****
SS#5740
E-mail:*************@****.***
License Vocational Nurse
Summary
To provide basic nursing to assigned patients/clients in stable conditions
and in predictable situations in accordance with the Professional Nurses
Practice Act.
Objective
To display good time management and problem solving skills, have the
ability to multi-task, show excellent communication skills, and have the
ability to stay calm under pressure. Work as part of a medical social
services team, and at times be able to react quickly to emergency
situations before the doctor or other members of the team can assist and my
main objective to be able to transition into a License Vocational Nurse.
Summary of Qualifications
Taking vital signs
Applying dressings and bandages
Watching catheters
Treating bedsores
Providing alcohol massages or rubs
Monitoring patients and reporting changes
Collecting samples for testing
Provide patient hygiene
Communicating with patients and family members
Working Experiences
Lowes
3640 Veterans Memorial Blvd.
Metairie, La. 70003
Contact: (504)
Head Cashier
February 2006 - October 2008
> Managing the front end activities by proactively visiting Customer
Service, Returns Desk, Front Line Registers, Commercial Registers,
Lawn and Garden Registers.
> Helping to ensure we deliver WOW Customer Service at all times.
> Maintain visibility of the exit doors for security and loss prevention
issues.
> The Head Cashier is also required to respond to all customer and
employee generated EAS alarm activations per the LLC training
guidelines, greet and acknowledge customers in a friendly,
professional manner and provide quick responsive service to maximize
the customers shopping experience.
> Coach cashiers in providing great customer service.
> Responsible for all other duties as assigned.
Alicia A. Andrews Resume' Page
2
SS# 5740
Burlington Coat Factory
3324 Williams Blvd.
Kenner, La. 70003
Contact: 504-***-****
Customer Service Agent
October 2008 - November 2009
Deal directly with customers either by telephone or face to face.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle inquiries and
complaints.
Perform customer verifications.
Process orders, forms, applications and requests.
Direct requests and unresolved issues to the designated resource.
Manage customers' accounts.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Education
> *Cameron College Medical Assistant - Present/2010
> *Nunez School of Nursing - September 2007-2007
> *George W. Carver Senior High School - September99 - June03
Contact this candidate