Customer Service Administrative Assistant

Maura A. Whited

**** ********** *****, **********, ** 27407 336-***-****

abkwim@r.postjobfree.com

Seek the Challenging Position as an Administrative Assistant/Customer

Service

A highly equipped Administrative Assistant/Customer Service with

experience in performing a variety of administrative and staff support

duties for a specified department, which require a range of knowledge and

skills of organizational procedures and policies; directing and assisting

visitors, and resolving administrative problems and inquiries; composing,

editing, and proofreading correspondence and reports, and preparing a range

of administrative documents.

Summary of Qualifications:

10 years of extensive experience.

Excellent Customer Service Skills

Strong ability to lead and train staff

Excellent ability to gather and analyze statistical data and generate

reports.

Ability to communicate effectively, both orally and in writing.

Complete knowledge of supplies, equipments and services ordering and

inventory control.

Record maintenance skills.

Excellent ability to solve problems.

In-depth receptionist skills.

Ability to compile information and prepare reports.

Excellent coordinating skills.

Ability to schedule appointments and maintain calendars.

Word processing and data entry skills.

Excellent ability to make administrative/procedural decisions and

judgments.

Strong ability to compose and edit already written materials.

PROFESSIONAL EXPERIENCE :

Dun & Bradstreet, Greensboro, NC 2008-2/2010 Small Business Credit

Specialist/ Customer Service/Sales Representitve

. Responsible for customer service, direct sales, consultation on credit

and how to build company-based credit.

. Make cold calls and develop referrals from the company, maintained and

managed customer business reports.

. Accountable for reviews, rating companies, managing search engine on

website, etc.

. Effectively manage a pipeline with multiple prospects and drive it to

successful results.

. Meet metrics including daily cold calling targets, incorporation of

defined discovery questions, features and benefits, closing techniques,

call performance objectives, and monthly quotas.

. Conduct multiple call close process efficiently to reduce average sales

cycle by overcoming reluctance and objections.

. Articulate high level business acumen/understanding of customer needs to

provide outstanding consultative experience.

. Develop and build relationships at a high level with high value prospects

to deliver new business revenue.

. Thoroughly review customer requirements and creatively seek further

opportunities.

. Present complete range of D&B products and solutions, and close

opportunities to achieve revenue growth targets.

. Measure and communicate progress against targets by accurately and timely

reporting and forecasting.

. Contribute to "after the sale" plan with Account Management team.

Sedgefield Animal Hospital 2007-2008

Receptionist

Schedule Appointments

Computer experience with veterinary software

Documenting Procedures

Managing invoices

Vet Tech Skills

American South Lending 2000-2009

Administrative Assistant/ Mortgage Loan Broker/Customer Service

Coordinate and perform a range of staff as well as operational support

activities for the unit; serve as a liaison with other departments and

operating units in the resolution of day-to-day administrative and

operational problems.

Provide administrative/secretarial support for the department/division such

as answering telephones, assisting visitors, and resolving and referring a

range of administrative problems and inquiries.

Operate personal computer to compose and edit correspondence and memoranda

from dictation, verbal direction, and from knowledge of established

department/division policies;

Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisors, which coordinating travel as well

as lodging arrangements.

Establish, maintain, and update files, databases, records, and other

documents; develop and maintain data, and perform routine analyses and

calculations in the processing of data.

Sort, review, screen and distribute incoming and outgoing mail; prepare,

compose and ensure timely responses to a variety of routine written

inquiries.

Printing, maintenance, and other services.

Train and lead student employees and lower graded staff, as and when

required.

Originate, Process, Fund, Residential Loans

HONORS : Top 5 every year in money earners for company, American South

Lending

Received Pr. PC skills: Windows, MS Office, Adobe, Calyx and company-based

skills.

Education

Ohio State University

PERSONAL : Licensed Mortgage Broker in NC. Successfully completed CEUs

annually for license renewal

Contact this candidate