Customer Service Assistant

Deborah A. Rhea Preferred Mobile Phone: 423-***-****

** **** ***** **** **** Phone: 706-***-****

Trenton, GA 30752 FAX Phone: 706-***-****

Deborah A. Rhea

Objective I am seeking a career in which I can grow professionally and

personally, where I can utilize my extensive customer care,

telecommunications, and/or computer skills.

I am reliable, a team player, and would be an asset to your

company.

Experience 2007-Current ClayDanger.com Chattanooga, TN

ENTERTAINMENT/SINGER/KARAOKE JOCKEY

• Produce/manage/host karaoke shows in all venues

• Provide musical entertainment (karaoke) for birthday and other

parties/weddings/Bar mitzvahs/funerals/night clubs/etc…

• Provide musical entertainment (sing with or without a band) for birthday and

other parties/weddings/Bar mitzvahs/funerals/night clubs/etc…

2007-2010 CONVERGYS Chattanooga, TN

CUSTOMER SERVICE TECHNICIAN II

• Resolved technical/billing/and customer service issues

• Suggested new products to increase revenue for DirecTV

• Proficient in proprietary systems including:

DORIS/RIO/OMS/RIO3/ACSR/CITRIX operating systems

• Utilize multiple software applications simultaneously

• Answer/research/resolve/direct incoming calls

• Heavy data-entry

2005-2006 Orange Grove Center Chattanooga, TN

Assistant House Manager

• Managerial support for two group homes for the mentally/physically

challenged

• Total health care for 14 resident: bathing/dressing/feeding/ambulation

• Managed finances (household utilities/gasoline and car care/food purchases

and preparation/personal resident purchases/etc.)

• Office management and miscellaneous office work: filing/data entry

• Resource planning: scheduling/ staffing

• Quality assurance

2001-2006 Alternative Staffing Concepts Chattanooga, TN

Certified Nurses’ Assistant

• Temporary positions at hospitals/nursing homes/medical offices/HOSPICE

patients homes/total patient care

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2002-2005 Private Personal Assistant Chattanooga, TN

Private Personal Assistant

• Total care for elderly/handicapped gentleman in home:

bathing/feeding/clothing/ambulating/dressing wounds

• Responsible for health and personal affairs: scheduling

appointments/providing transportation/managing finances/home maintenance

management

2001-2002 Pediatric Health Care Chattanooga, TN

Medical Receptionist

• General office tasks including: Answer incoming calls/schedule

appointments/manage minimal finances: cash box/petty change/customer

billing

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• 1999-2001 NHC Fort Oglethorpe Fort Oglethorpe GA

Certified Nurse Assistant

• Total resident care in a nursing home facility:

bathing/grooming/feeding/clothing/ambulation/range of motion therapy

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1985-Current Singer/Entertainer Chattanooga, TN

Singer/Entertainer/Manager

• Managed self as solo song artist in various restaurants/social venues and

events

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1981-1984 Messenger Corporation Phoenix, AZ

Journeyman Typesetter

• Data entry, 1500 key strokes per minute

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Military Experience 1977-1981 United States Marine Corps

Communications Center Man

• Transmittal/receipt of messages via landline/teletype/satellite

Cryptographic Engineer

• Specialty Training: Transmittal/receipt of Classified, Top Secret, and above

messages via landline/teletype/satellite/cryptographic apparatus

Administrative Executive

• Administrative Clerk NCOIC, Marine Wing Headquarters Squadron- 2 (1500

personnel and their families)

• Supervisor to 25 subordinate personnel

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Military Sea Service Ribbon/Expert Rifleman/Good Conduct Service Ribbon

Commendations

Education 2002- Lanier Technical College Oakridge, GA

• Associates Degree: Healthcare Management Technology in progress (GPA

4.0)

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2000-2002 Northwestern Technical College Rock Springs, GA

• Diploma: Medical Coding (GPA 4.0)

• Diploma: Medical Transcription (GPA 4.0)

• Diploma: Micro Computer Processing Specialist (GPA 4.0)

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2000-2000 Dade Health and Rehabilitation Trenton, GA

• Diploma: Certified Nurses’ Assistant (Licensed Tennessee and Georgia)

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Memberships American Arthritis Foundation

• Independent Singer Songwriter Association

• Nashville Songwriters Association

• Georgia Sheriff’s Association

• Arbour Society

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