Quality Assurance Customer Service

Venkata Kolipaka

(Sr. QA Analyst/Manual tester)

Ph: 832-***-****

Email - abkwgy@r.postjobfree.com

. I help deploying SQA service for "E-commerce, Internet, web

application, Retail, CRM, MOP, documentation retention process" type

of company.

SUMMARY

QA member: Executing cost saving test strategy, creating cooperative

relationship in the alignment fulfilling the goals to improve end user

feel. I will continue as Quality Assurance Analyst. My Interest is to

contribute Manual testing and Quality Assurance initiative at all levels of

service integration from minimal supervision with 100% participation.

. Currently by keeping work relation with Omnisoft Inc, am in the

process of getting back to work.

. Since July 2010 assigned self-defined work "Test Revision" creating

new ideas, improving new ways of breaking the application on different

websites working from front facing using experience.

Desire: is to learn systems, Contribute Establishing order, and be useful

with my thoughts by applying test driven technique using 7 years of Quality

Assurance and testing experience.

. My strength is experience and approach in execution. Essentially,

focused on business advantage applying Common sense, Idea-centric

creativity, and Artificial intelligence in the alignment helping

things done.

I enjoy my job by providing Comprehensive test results to help my team make

cost saving approach.

. Major: Experience in Industrial engineering maintenance, and Software

quality assurance management, Web application testing process on SOA

of Web technologies will add value to contribute efficient operation.

IMMIGRATION STATUS: Legally authorized to work for any

Employer in USA; EAD

http://www.linkedin.com/in/vnkqa

I am willing to relocate within

USA.

PROFILE

. Experience over 10 Years working on Project Executions, addressing

issues, deliver and maintaining systems. This includes over 7 years

deploying SQA Services.

. Aim is to create improvements that target better outcomes from the

application services and advance the knowledge base by performing

Software Quality assurance practice.

. The power of my approach is passion to Maintain Quality, to be a part

of the solution and creating successful user stories with each client

we serve.

. 90% Manual testing Experience. Authored test strategy, test plans and

test case creation.

. Data Verification and Validation experience in the database.

. Experience in SDLC process. Using best practices in agile environment

SCRUM.

. Experience in Bug Life cycle and defect tracking process.

. Domain, Web application testing experience in CRM from e-Commerce,

POS, MOP, Auctions, Merchandise and inventory management, CMS, Site

caching, Media applications on .Net framework.

. Experience in multi-platform testing Windows, Linux and UNIX. And

Exchange Server and virtualized test environments.

. Experience in Release management, short release cycles and Full

software lifecycle.

. Experience testing 3rd party service component integration using web

service calls.

. Experience in SEO, Content management system.

. Web Services testing experience using SoapUI and WSDL.

. Experience installing ASP.NET COM Components.

. Experience in Windows system administration and configuration changes

to web applications.

. Customer service experience. Worked 3/4 hours a day over 4 years at 7-

Eleven (Floating revenue), Hotel (50 rooms) and Restaurant (99 seats)

and Worked as Realtor Agent.

. To address the issue: I will communicate test execution results being

practical in the context thinking about the impact of my actions and

dependencies that effect development and planning to the system

stability by using experience, team work and ongoing research I work

daily basis to understand the causes and consequences they present in

the application.

. From the tools that I use underscore the commitment to support and

help our clients - Make better decisions, Formulate more effective

practices, and achieve successful outcomes.

EDUCATION

. Bachelor of Industrial & Production Engineering From Dr.BabaSaheb

Ambedkar Marathwada university, INDIA Grade: Distinction

. Programmer Graduate Diploma in Computer Applications from MEGA INFO

SYSTEMS, HYD INDIA

QUALIFICATIONS

Requirement Management ITG (Project and Portfolio Center), E-Room,

Tools experience: Share Point, Doors, Caliber-RM, Wiki, Remedy,

CMS, WC3.

Test Management Tools ITG, Silk Central, Quality Center, Test Director

experience: and MS-Office.

Defect Management Tools ITG, Jira, Bugzilla and Quality Center.

experience:

Version controller AccuRev, Subversion.

experience:

Database experience: Oracle, SQL Server 2005, MS Access.

Manual testing

Functional, Black Box, Integration, Regression,

Business process (critical path), Adhoc,

Exploratory, Reliability, Smoke testing, data

testing and User Acceptance Testing.

User interface testing for validation & user

Domain, Operations, friendliness.

Technology (DOT) services Functionality testing to validate behaviors,

experience: I/p, error handling, o/p, manipulations,

services levels, order of functionality, links,

content of web page & backend coverage.

Intersystem testing, Storage and data testing

on,

Windows 95/98/2000/NT/XP/Vista, Unix/Linux and

DOS.

Compatibility & configuration testing, Security

testing and Integration Testing

Execution of Scripts for regression.

Execution of scripts for Load/stress testing

Specifications review and Test plan updates,

monitoring implementation plan and status

Experience in Planning & reporting.

Reviews: Deployment process improvement methods review to

identify adverse trends. Tracking issues to

closure.

Win Merge, Firebug, Chainsaw, Fire Shot, Wire

Other utility tools shark, Visio, Perfmon, mstsc, Active Directory,

experience: and MS-IIS. Unix-ui (SSH Client, Putty),

Database-ui (TOAD, SQL Developer).

Knowledge of Automation QTP, WinRunner, Silk performer and Load Runner.

Tools:

Knowledge of Programming: OOP-Concepts (C#, Java), HTML, XML, Java Script,

VB Script, CSS.

LAN, SSL, FTP, HTTP, HTTPS, active directory

Knowledge of Network: authentication and authorization, Load Balancer,

LDAP, web server and application server.

Tools mainly I rely on focusing on business advantage is: Common sense,

Idea-centric creativity, and artificial intelligence in the alignment

helping to get things done. And, Communicating about an incident to the

people involved; what happened, why it happened, what am I doing it about,

and preventive measures applied from happening it again to carry remedy.

I will focus on communicating objective evaluation delivering the product

value from different corners in the situation.

WORK

EXPERIENCE DETAIL

Sr. QA Analyst: Fiserv, Inc

Stafford, TX (May 2009 - April 2010)

Started working at Personix via OHM associates Inc. Personix is unit of

Fiserv, Inc. - provider of integrated data processing and information

management tools (creates credit cards, plastic card manufacturing and

prints financial statements). At this unit, Goal is offering start-to-

finish forms, data composition, high-speed laser print, electronic document

delivery/EBPP, and mail solutions. All electronic notification, e-payments

services are fulfilled under one roof for the highest quality, security,

FDCPA compliance, 24/7 processing and mail delivery Monday - Saturday using

Lithographic Commercial Printing (high-speed laser printing).

. Accountable for providing Change management Program Support Services

and IV&V of code move documents to confirmed guidelines attaining

compliance.

. Made sure the code move documents were done right for Audits.

. Instrumental in assisting team. Created cost effective operation and

high-quality production deployments.

. Delivered the importance of participation with affirmative action

initiatives in on site - off shore model.

. Secured necessary production failures by implementing thorough

participation.

. Efficiently carried Code moves to production, Completed on time.

. Updated GC, tracker and log on daily basis to keep track of change

requests.

. Executed thinking and administrative strengths, kept Focus on

functions within the business objectives without compromising

productivity.

. Recognized for commitment, maintaining effective code move operations

that meet organizational objective.

. Worked on other projects as assigned, but not limited to Creation of

Depots, Streams and code moves in version controller AccuRev.

Technical Environment: Windows-XP, NEC server, Move to SQL, Citirx,

AccuRev, ITG, Mainstreet, SharePoint, WC3, Tracker and Jira.

QA Analyst II: Jewelry Television

Knoxville, TN (Jan 2007 - April 2009)

JTV: Online website for jewelry and gemstones product sales. High volume

rich Internet application, integrates multiple systems using multitude of

technologies. Accountable for Testing each element of ongoing maintenance

and incremental upgrades of functional components within the scope of the

overall e-Commerce infrastructure 24 x 7 operational and implementation

change control initiatives that impact day-to-day functionality to the

successful migration.

. Worked on several projects at JTV in an Agile Scrum team. Learned

excellent knowledge of the internal workings of the web-based

application including switching interfaces in Business Intelligence

(BI).

. Ensured critical project deadline executions are deployed on time

without compromising integrity.

. Created the testing strategy; identified the most important areas to

test from the given amount of resources.

. Authored Verification and Validation test procedures for new features

and fixed issues.

. Coordinated daily Scrum, Sprint planning, Retrospective and Release

planning meetings.

. Frequently executed regression testing of website component changes to

Order Pipeline.

. Delivered willingness making difficult decisions, interpersonal

ability and consistent approach to successful deployment executions of

Sprints.

. Maintained the newly installed DMZ.

. Ensured specifications of new software integration into company

systems met and Noncompliance issues are addressed.

. Performed V&V for Release management requirement goals through

deployment using in-depth evaluation of variable factors.

. Provided objective evidence Performing risk assessment, supporting

validations.

. Discovered and brought to light hidden issues with our online sales

software.

. Fully utilized the privilege to contribute greatly in quality and

overall confidence in our online sales software.

. Delivered voice of advocacy and demonstrated the importance of key

gatekeeper for overall quality.

. Provided suggestions on improving deployment processes that reduced

number of rollbacks.

Technical Environment: Windows-XP, Linux, C#, ASP.NET, JAVA, J2EE, Web

logic, Apache, Team Foundation Build server, Java Script, Vb Script, CSS,

HTML, XML, XSLT, Remedy.

Test Tools: Silk Central, Silk performer, MS Office 2007, Bugzilla, TOAD,

SQL developer, Soap UI, Web Scarab, SSH Client, Putty, Win Merge, Firebug,

Chainsaw, Fire Shot, QueExplorer, Wire shark, Ethereal, Visio, Perfmon,

mstsc, Active Directory and MS-IIS, Visual Studio-Test Edition, CaliberRM,

Wikki and Share point.

System Analyst (Quality Assurance): Scube Dearborn, MI

(July 2002 - Jan 2007)

Netscape ISP Billing:

. Performed daily quality control on web-based applications using test

plans.

. Supported deployments to the test environments and Version control.

. Reviewed issues from client and server logs. Executed V&V to confirm

repeatability and reproducibility.

. Executed build verifications using bug-tracking tool and code check-in

to source control.

. Participated in walkthrough and Reviewed test procedures written by

team members.

B2B and B2C customer service

. Provided suggestions improving Quality Assurance standards and

procedures.

. Involved in the creation of new QA processes to improve existing

processes.

. Maintained software quality assurance departmental objectives.

. Participated in creation and execution of the test strategies.

. Developed test plans and test cases, performed hands-on functional

testing and regression testing, reported bugs and written automation

scripts.

. Executed Manual test procedure and documented test results using Test

director.

. Reviewed the system and interface requirements and associated risks.

. Performed final delivery Verification and Validation of system

functionality (UAT).

. Performed coordinating activities working with other team members.

River deep: Elementary schooling product; educational plan for kids

. Gathered elementary data to help drive data Quality and testing

effort.

. Helped to provide task dependencies, priorities and time estimates.

. Participated in meetings for software requirements gathering.

. Created and executed test plans from business requirements and

technical specifications.

. Verified the coverage of the system modules. Performed functional, non-

functional integration testing.

. Logged failures of system and rescheduled for resolution of failed

tests.

Technical Environment: Windows-XP, Windows-NT, Windows 2000, Unix, Visual

Basic, VB.NET, ASP, JAVA, J2EE, Web logic, Apache, Subversion, Java Script,

Vb Script, CSS, HTML, XML, and Doors.

Test Tools: Test Director, Win Runner, Quality Center, Quick Test

Professional, Load Runner, MS Office, Bugzilla, SQL, Putty, Win Merge,

Perfmon, mstsc, MS-IIS.

UI Engineer Boiler House operations: SANGHI TEXTILE INDUSTRIES HYD,

INDIA (Feb 1995 - June 2002)

Before to SQA, for 8 years I have worked in "Textile industry" working as

boiler house maintenance engineer.

Responsible for building and maintenance activities for distributed systems

that perform mission-critical production systems to support existing

product lines to deliver effective Operations.

. Working at Sanghi given the scope of thorough knowledge of validation

principles, manufacturing processes, quality systems, engineering

design fundamentals, regulatory agency expectations and industry

trends.

. At Sanghi, I have earned a strong base of achievements and

transferable skills; such as negotiating, merger activities,

downsizing, restructuring, Market expansion skills.

. Created reducing operating costs and increased productivity.

. Delivered aptitude to quickly learn and implement design validation

and test methodologies to obtain test data on mechanical/electrical

systems for validation of product performance and compliance.

. Executed, ability to organize and coordinate for multiple groups

within different business units.

. Accountable for Boiler house engineering activities such as

operations, Maintenance, and IV&V at the subsystems and complete

product level to include departments planning.

. Created client-specific data analysis and submitted report to improve

business unit performance and efforts.

. Delivered an effective communications between engineering, quality and

field service groups to ensure top priority projects are completed.

. Provided direction & implementation for business unit process for new

installations.

. Delivered technical support to reduce cost of ownership and unplanned

downtime through reliability analysis.

. Ensured validation support structure and document handling systems are

maintained.

. Ensured compliance by maintaining accurate logs of all incoming &

outgoing packages to resolve issues.

. Participated in customer, regulatory agency audit.

. Applied experience to problem solving statistical methods attaining

ISO 9000 compliance.

. Learned Working competency of: Microsoft Word, Excel, Power Point,

Project, and statistical programs.

. Learned experience working with in software development groups.

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