Customer Service Home Health

Shante L. Watts ***********@*****.***

***** ******** ***** **. ***** Bend Indiana 46628 Phone: 314-***-**** or

574-***-****

Objective

To secure a position as a Data Entry Clerk that values

professionalism, leadership, and experience with the proven ability to

enhance the integrity, productivity, and profitability of the

organization.

Technical Skills and Abilities

Customer Service MS PowerPoint Excellent Phone Skills

Supervision/Leadership MS Internet Explorer Oral Communication

Communications Data Entry/Input Typing Skills

Office Machines Typing/Keyboarding Good Written Skills

MS XP and Vista MS Word/Excel Computer Literate

Professional Attributes

Responsible Reliable Friendly

Independent Caring Considerate

Dependable Outgoing Self Starter

Disciplined Independent Worker Personal Confidence

Leader Personality Work well under pressure Stable

Selected Accomplishments

. Designated as lead trainer as a result of dedicated and consistent

performance resulting in enhanced organizational moral and

productivity.

. Effectively communicated with customers in a friendly and pleasant

manner resulting in complete customer satisfaction through direct

survey.

. Proven accomplishment with handling challenging assignments, while

demonstrating confidence, integrity and commitment toward positive

results.

. Investigated return mail and ensured top level account resolution that

provided increased accuracy and improved objective/goal performance

for the team.

. Effectively communicates well with others no matter what level of

management to co-workers and all clients, successfully transferring

information eliminating any conflicts.

. Efficiently administered training to new employees and prepared them

to provide quality customer service, which enhanced overall product

knowledge and client satisfaction.

Career Experience

La Wings Health Care II 07/2010-09/2010

Saint Louis, Missouri

Home Health Aide

Angel Care Home Health 11/2009-04/2010 Saint

Louis, Missouri

Home Health Aide

Avon Products 01/2008 - 06/2010 Saint Louis, Missouri

Customer Service Rep/Leadership Rep.

Ardyss International 06/2009 - 05/2010 Saint Louis, Missouri

Customer Service Rep.

Realtime Results 01/2008 - 07/2008 Saint Louis, Missouri

Client Support Associate/Billing

Amway Global 12/2008 - 05/2010 Saint Louis, Missouri

Customer Service Rep.

Global Products

Embroidery/Laminating 04/2006 - 05/2007 Saint Louis, Missouri

Education and Training

University of Phoenix 11/2008 - 11/2009 Saint Louis, Missouri

Business Management

Clayton Business School 02/2008 - 08/2008 Saint Louis, Missouri

Secretarial Computer Applications

Forest Park Community College 09/1993 - 09/1994 Saint Louis,

Missouri

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