James Collins

***** ********** ***** **.

Glencoe, MO 63038

636-***-****

636-***-****

abkwfj@r.postjobfree.com

Project Manager with over 20 years of experience in the technology and

manufacturing arena to include 8 years of business process and software

development management.

Skills Summary:

. Over 20 years of experience in the technology and manufacturing arena

including software development, end user support, implementation,

business analysis, project management and people management

. Managed the definition, development, implementation and support of

process and software solutions for multi-million dollar repair business.

. Possess a background managing large manufacturing and repair software

implementations to include training, software installation and data

conversions

. Experienced managing large multi-cultural and multi-country projects

while coordinating the efforts of 50+ people

. Managed team of 10 people supporting business process and systems,

including data warehouse/reporting, data management, software

development, testing and implementation support

. Skilled in manufacturing processes and systems, including large scale ERP

systems (SAP and MFG/PRO), resource planning, sales order processing,

purchase order management and logistic controls

. Strong experience managing national and global virtual software

development teams

. Led teams supporting real-time data interfaces and vendor management

. Led teams supporting business reporting, financial analysis, and data

warehousing solutions.

. Possess a MBA in finance and BS in computer science

. Highly skilled with the full suite of Microsoft Products

. Supported systems in Unix, Mainframe and web-based platforms using C,

Java, PHP, PEGA and COBOL

Professional Experience:

Technology Partners (Chesterfield, MO) July

2009 - Present

Worked as a contractor assigned to Mastercard Worldwide. Responsible for

project management for a portion of the Mastercard debit card platform.

Project Manager July 2009

-Present

Provided project management oversight for software development supporting

the Mastercard debit services platform. Managed a development team in

supporting small to large project deliverables.

. Worked to reduce the time of delivery and costs while increasing the

quality of the software application. Mentored the team in standardized

waterfall project management methodology.

. Worked with multiple parties to introduce software changes in a highly

regulated and controlled release environment.

. Provide support to business owners and requirement gathers to produce

quality deliverables to expedite the software development process.

. Managed off-shore and on-shore development team members.

. Managed software development using agile/scrum methodology. 6 sprints

being managed concurrently (20 dev/tester, 6 BA and business leaders).

Reduced time to delivery by 20-50% depending on size of solution.

. Transitioned team from a waterfall project management to an agile

methodology.

IntraISP, a Clearwire Company (St Louis, MO) May

2008 - March 2009

IntraISP is a Clearwire Company supporting the billing systems related to

Clearwire's WIMAX telecom offerings.

Project Manager May 2008 - March

2009

Provided project management oversight for large software development

projects in the WIMAX telecom environment. IntraISP provides a scalable

state of the art billing management system for the Clearwire corporation

and international customers.

. Led the creation of a global pre-paid wireless functionality for

IntraISP's billing system. Based on customer needs, provided software

solution to enable the integration of third party pre-paid functionality

into the billing management platform.

. Led software development projects using waterfall and modified waterfall

SDLC methodologies. Responsible for monitoring deliverables, cost

budgets and resource allocations. Identified and implemented software

delivery metrics. Provide risk management for customer commitments.

. Led software architecture and design teams. Worked with key business

holders to define software priorities and key sellable software

components.

. Managed off-shore development team with on-shore development lead.

Responsible for software quality measurements and testing resources.

Identified key performance metrics and software delivery benchmarks.

ALCATEL-LUCENT, (St. Louis, MO & Lisle, IL) May

1989 - December 2007

Formerly Lucent Technologies and Bell Labs

Alcatel-Lucent is a key player in the telecom equipment manufacturing and

research/development.

Deployment Manager (Alcatel-Lucent) June

2006 - December 2007

Managed, trained and oversaw specialized, professional team of 10

functional experts and senior developers.

. Spearheaded full cycle management of implementation project across

domestic and global business units; partnered with and led personnel in

France, US and Canada. Led global team and communicated regularly with

senior management to ensure first phase of global roll-out was

successful. Project was completed on-time producing zero system downtime

and backlog, while positioning system for seamless global roll-out.

. Held operational, planning and oversight responsibility for mission-

critical migration from legacy order management system in Canada to new

SAP based repair platform; from concept and feasibility study through

development, testing, launch, training and post implementation.

. Migration of legacy repair data to new data warehouse supporting SAP data

model.

. Coordinated with internal global teams, third-party software developers

and outside vendors to orchestrate successful movement of IT

infrastructure. Designed, developed and implemented data migration and

reporting infrastructure. Created data interfaces from new SAP system to

legacy financial application.

Group Manager / Sr. Project Manager (Lucent Technologies)

May 2000 - June 2006

Managed daily operations of a team of eight business and system analysts;

held direct accountability for designing, developing and implementing new

processes, strategies and IT systems to drive revenue and cost containment

in the $200 million North American Repair Business unit. Leveraged

specialized talents of team to identify, assess and translate business

operations requirements into technology and process solutions. Acted as a

liaison between business and technology teams to plan, design, develop,

launch and train personnel on new systems. Oversaw vendors to create

system interfaces and middleware.

. Developed and implemented several new processes and IT systems increasing

Repair Business unit efficiency, while saving millions in annual

operating costs.

. Filled leadership and hands-on IT role for Repair Business' North

American transition from a 100% internal repair process to a fully

outsourced repair model. Led project teams, interfaced with IT

organization and led business specification processes. Oversaw software

testing and design validation, as well as business functional testing.

Supported implementation at vendor locations and internal operations

center.

. Led project creating web-based visibility platform including data

warehouse and reporting architecture. Created a 3rd party application

providing real-time order visibility for global repair platform. Managed

global team (onsite, virtual and 3rd party vendor) of 15 - 50 people.

. Migrated legacy application data to oracle based data warehouse. Created

standardized reporting environment (web, canned and ad-hoc reporting).

. Spearheaded several additional sub-projects to ensure seamless transition

of repair process to external vendors. Coordinated directly with third-

party transportation vendors to create new hubbing business distribution,

implement new software and administer access to Lucent's internal repair

system through significant security and firewall issues. Managed both

projects to on-time delivery with zero disruption of service.

. Developed and implemented new ad hoc customer, vendor management and

business data reporting procedures.

. Supported business, operational and reporting systems thru a matrix

organizational environment. Provided leadership direction in supporting

multiple business unit goals.

Systems and Customer Engineer (Lucent Technologies) May

1997- May 2000

Served as a liaison between global manufacturing locations and IT to

understand and define business requirements for new systems, increasing

efficiency, quality and profitability throughout production lines, plant

and global manufacturing. Managed system requirements and discovery

phases, and orchestrated development and implementation of a variety of

initiatives, including outsourcing strategies, database and application

design.

. Traveled to domestic and global manufacturing plants to assess operations

and identify improvement strategies; oversaw development and managed

installation and training.

. New manufacturing systems increased profits in global manufacturing with

improvements to waste, inventory management, production efficiency,

throughput, rework, etc.

. Held direct hands-on control for system implementation at manufacturing

plants; developed and conducted training programs for users and created

documentation.

. Executed several projects to modify standard systems creating refined,

customized manufacturing software meeting specific manufacturing business

unit needs.

. Managed development of an entirely new "pack and ship" process for vendor

with customized software to manage increased volume and large shipments;

trained all users on applications.

Financial Analyst (Lucent Technologies) June

1995 - May 1997

Researched, compiled and analyzed current financial issues and trends for

the 5ESS switch business unit; communicated with senior managers to outline

results of key business issues through scorecard and financial review

packages. Created forecasts, five-year projections, demand planning and

analyzed budgets. Consulted with internal teams; created analyses and

monitored programs from concept to completion.

. Compiled, analyzed and reviewed regional, national and market data to

identify exposure, loss ratios, sales growth, cost controls and market

growth opportunities.

. Instrumental in developing new reports, measurement tools and IT systems;

improved key processes to enhance effectiveness of finance capability

supporting business growth.

. Partnered with senior managers for monthly forecasting; managed ad hoc

requests; developed special analysis reports to drive key business and

cost control initiatives.

Development Lead / Software Developer (AT&T) January

1993 - June 1995

Managed and oversaw project operations, timelines and teams to develop new

software and enhancements. Directed a team of up to 15 with accountability

for full cycle design and development, including: building functional and

technical documents, coding and de-bugging.

Accomplishments:

. Managed and directed design, development and testing of several

successful manufacturing system changes, including new sales order and

purchase order processing, as well as a redesign of shipping

functionality for a third-party partnership.

. Led migration of software systems from Bell Labs to Lucent locations in

North America.

Software Programmer (AT&T) May 1989 - January

1993

Responsible for coding and testing programs, using COBOL, CICS and C for

various business units. Provided direct technical support to users;

additional responsibility for system analysis. Designed, programmed,

installed and administered numerous programs to increase efficiency,

accuracy and quality.

Education and Training:

MBA, Finance, Benedictine University, Lisle, IL December 1994

BS, Computer Science, South Dakota State University, Brookings, SD

December 1987

Completed numerous professional development courses in:

Project Management, Leadership, Financial Analysis, ISO 9000, TL 9000, &

Sarbanes Oxley

Technical Experience:

Proficient in MS Word, MS Excel, MS Powerpoint, MS Access, MS Visio, MS

Project, SAP, Oracle, MFG/PRO, Unix, C, Java, PHP, SOAP UI, Business

Objects, ERP and manufacturing systems,

Waterfall project management methodology, Agile/Scrum methodology, JIRA,

Confluence

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