Administrative Assistant Customer Service
Resume:
Christina M Kuchinski
Helena, MT
***********@*******.***
Objective
I am looking to obtain a career utilizing my extensive administrative
skills along with my ability to learn quickly and step up to any challenge.
Experience
From 2009 to present, Office Manager, Ashley Furniture
> Customer Service from Point of Sale to closing
> Resolving customer issues
> Scheduling deliveries and service calls
> Maintaining accurate reports and ensure Regional Managers are
informed
> Answering phone
> Shipping and receiving
> Filing
> Collections calls on delinquent accounts, extensive AR/ AP and
payroll
> Typing correspondence, reports, memos, and other routine office
material
> Meeting notes
> Other duties as assigned
From 2008 to 2009 Administrative Assistant, Intralot USA
> Perform administrative tasks as assigned to support staff
> Typing correspondence, reports, memos, and other routine office
materials
> Mailing
> Shipping and receiving
> Filing
> Computer-related clerical work and receptionist work
> Planning and scheduling meetings
> Making travel arrangements
> Coordination of schedules
> Meeting notes
> Travel and expense reconciliation
> Follow up on subsequent staff requests
From 2007 to May 2008 Office Services Manager, Hilliard Energy
> Provide high level administrative support to all departments.
> Maintain appearance and daily operational standards of the file
room, maintaining a neat and organized work space.
> Prepares and processes files for employee use. Ensures documents
are placed in the proper place in files maintaining consistency.
> Copy, scan, fax needed information from files to various
employees.
> Develop and enforce new more efficient policies and procedures.
> Prepares and distributes invoices for rented parking spaces,
supplies, and travel to appropriate accounting personnel
ensuring that the proper job codes are used.
> Prepares reports, letters, memos, and other documents using
various programs such as word, and excel.
> Coordinates office support with other administrative personnel.
> Provides support to receptionists when needed.
> Open and sorts incoming and post outgoing mail.
> Maintains supplies needed within the office and orders when
necessary.
> Assigns parking spots when available.
> Coordinates all building maintenance.
> Coordinates all company travel arrangements, itineraries, and
preparations for site visitors.
> Review support staff timesheets and expense reports making
needed changes and approving.
> Maintains calendar and schedules for all meeting and training
room activity.
> Approving vacation requests, responsible for performance
reviews, as well as administering disciplinary action when
needed.
> As well as various other administrative tasks when needed to
provide optimal support for office.
From 2005 to 2007: IT Services Consultant/Coordinator, Administrative
Assistant, PPL Montana Corporate Office
> Provided administrative support to 20 executives, which included
areas such as Human Resources, Security, Financial and the COO
of the company.
> Duties included a variety of scheduling, filing, data entry,
answering phones, compiling and preparing necessary reports.
> Along with maintaining confidentiality as required by FERC and
other Security Services.
> Reconciled corporate expenses, and made all travel arrangements.
Asked to act as Interim IT Services Consultant while position was
vacant.
> Those duties included designing state-wide communications to relay
vital information on network performance issues, new technology
available, and upcoming events that could affect network, or telephone
performance.
> Ordered new workstations and peripheral equipment, along with new and
changes to cellular service.
> Also provided technical support when needed to troubleshoot issues
with workstations.
Education
Helena High School, graduate 1997
UM Western, Math/Education Major, 2008-2009
UM Missoula, Math/ Education Major, 2009-present
References
Corrie Barrett, Administrative Assistant, CSES, 406-***-****
Catie Blossom, Receptionist, 406-***-****
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