Administrative Assistant Customer Service

Debra Huckleby

**** *. ********** ******, ****** Arrow, OK 74104

918-***-**** / **********@*****.***

Objective: To obtain a position as an Administrative Assistant working for

a company that values all it's members as a team, as well as, recognizing

an individual's strengths; utilizing current skills with the opportunity

and challenge of learning new ones.

SUMMARY: Ability to manage multiple priorities, organized while working on

timelines with strong attention to details; able to work alone or as a team

member. Computer literate with proficiency in various software including MS

Office 2007, Outlook, Windows and Lotus Notes. Strong communication skills,

highly motivated, above average degree of personal integrity in dealing

with staff and/or clients furnishing or obtaining information that requires

courtesy and tact.

SKILLSET: Word Processing-Word, WordPerfect, Spreadsheets/Databases-Excel,

Access, dBaseIV

Graphics-PowerPoint, Adobe Acrobat 6 Other-Lotus Notes, Outlook, Windows,

Typing speed-75 wpm, Data Entry-13,000 sph, Ten Key-By Touch, Phones/Switch-

board: 1-20 lines (Merlin, Meridian, and Nortel)

EXPERIENCE

Inceed, Tulsa, OK

Petrohawk Energy, Tulsa, OK Branch / Clerical Assistant (06/15/10 -

09/16/10)

. Clerical support to AP File Room Clerk with several major audits:

pulling large volumes of files (preparation for copying/scanning and

refilling) and interfacing with vendors and/or staff to request

copies/backup of missing invoices.

. PREPARING NEW FOLDERS, ALPHABETIZING AND ORGANIZING CRATES OF INCOMING

INVOICES FOR FILING

. ORDERING OFFICE SUPPLIES, OFFICE EQUIPMENT MAINTENANCE AND OTHER

GENERAL OFFICE DUTIES.

VOLT TECHNICAL RESOURCES, WICHITA, KS

Spirit Aerosystems Branch in Tulsa, OK / Procurement Coordinator (02/2010

- 04/2010)

. Clerical support to Surveillance Lead to update/develop daily status

reports, charts and spreadsheets for internal and senior management

schedule reviews, and worked with internal customers to identify,

investigate and resolve problem issues utilizing analytical and problem

solving skills

KEY PERSONNEL, TULSA, OK

Admin/Clerical Assistant/Data Entry Clerk (05/2009 - 12/2009)

Worked short-term assignments in 2009 in the interim, seeking full-time

placement (Williams, ONEOK Partners, ONEOK Ins. and HR Depts.,

Richardson's Law Firm.

AEP/PSO Electric Company (MID Metro Service Center) /

Administrative/Staff Associate (02/2007-11/2008)

. Supported Management and Staff; word processing, data entry, basic

Accounts Payable, scheduled travel, meetings and luncheons, and other

general office duties interfacing with IT/Help Desk, Maintenance,

Accounting and Vendors as necessary

. CREATED/UPDATED SPREADSHEETS, LOGS AND CHARTS FOR MONTHLY REPORTS

. LOGGED/CREATED FOLDERS FOR JOB PACKETS, DISPERSED TO STAFF FOR FURTHER

PROCESSING

. ORGANIZED/MAINTAINED CENTRAL REPOSITORY OF FOUR MAJOR REPORTING

DISTRICTS; PURGED FILES (BI-ANNUALLY), LOGGED INTO RECORDS INFORMATION

MANAGEMENT SYSTEM (RIMS) TO CREATE LABELS AND OBTAIN APPROVAL FOR

RETENTION DATES AND SCHEDULED PICK-UP TIMES

ONEOK PARTNERS - FIELD SERVICES / OPERATIONS SPECIALIST (08/2006-01/2007)

. Supported the Director of Engineering & Construction and staff on NGL

Pipeline Projects; word processing, data entry, scheduled travel,

meetings and luncheons, coded invoices, expense reports and time

sheets, organized/maintained central repository for hard-

copy/electronic data, and other general office duties

. INTERFACED WITH VARIOUS DEPARTMENTS, CONTRACTORS AND VENDORS AS

NECESSARY ACTING AS LIAISON DURING RELOCATION OF OFFICES

KEY PERSONNEL, TULSA, OK (CONT.)

Vanguard Car Rentals - Damage Recovery / Administrative Assistant (2/2006-

08/2006)

. Clerical support to Director of Damage Recovery - preparing daily

reports for open/closed claims

. Prepared correspondence (word processing/e-mail), travel, logged time

off/vacation requests, check requests, expense reports and maintained

existing filing system

EXPRESS PERSONNEL, CLAREMORE, OK

GEA Rainey, Port of Catoosa / Administrative/Clerical Assistant (10/2005-

01/2006)

. Supported Sales, Engineering, Accounts Payable and Human Resource

Departments; word processing, data entry, copying, filing, back-up

receptionist and other projects/duties as assigned

. PROVIDED SUPPORT TO ALL ENGINEERING STAFF IN THE PREPARATION OF FINAL

DATA/ENGINEERING PACKAGES, TRANSMITTAL LETTERS, COPYING DRAWING

PACKAGES DAILY FOR SHOP ISSUE

Applied Coatings, Knoxville, TN

Administrative Assistant (08/2001-03/2002)

. Clerical support to the Office Manager, President and Estimator; word

processing, phones, invoices, general office duties, logs, Internet

research and problem solving. Interfaced with support staff and vendors

as needed, coded/verified time cards/expense reports, entered payroll and

accounts payable vouchers.

Appalachian Underwriters, Clinton, TN

Customer Service Assistant / Data Entry Clerk (01/2001-05/2001)

. Processed endorsements on Workers Compensation claims (changes to

policies, additions/deletions of the insured, problem solving issues) and

maintained files

Contract Jobs in Knoxville, TN - Metro area: (3/2000 - 04/2005)

Staffing Solutions: RWE NUKEM, Oak Ridge, TN (Engineering

Administrative Assistant)

TPG Applied Technology: Foster Wheeler, Knoxville, TN (Administrative

Assistant)

Pro-Temp Staffing: ACOM Panasonic/DeRoyal, Knoxville, TN (Clerical

Assistant/Data Entry Clerk)

Accounting Solutions: Kimberly-Clark, Knoxville, TN (Customer Service

Assistant/Data Entry Clerk)

. Supported the Engineering Department in development/preparation of

proposals, correspondence, travel, spreadsheets, and forms from

written and/or verbal notes or instructions

. Generated/maintained document control logs/log books, project books

(filing), e-mailing, faxing and use of Federal Express expediting

documents for review, providing follow-up with staff, clients and

vendors as needed. Updated procedures, reports and other

documentation; interfacing with Document Control

. PROVIDED SUPPORT TO STAFF; PROBLEM SOLVING/TROUBLE SHOOTING FOR

VARIOUS SOFTWARE ISSUES AND INTERFACED WITH VENDORS/CLIENTS VIA

TELEPHONE OR E-MAIL TO PROBLEM SOLVE ISSUES/REQUESTS/QUESTIONS AS

NEEDED

THERMORETEC, OAK RIDGE, TN

Administrative Assistant/Accounts Payable Assistant (04/1992-02/2000)

. Assisted Project Manager on projects directly related to the U.S. Army

Corps of Engineers characterization and remedial action programs in

support of the Defense Special Weapons Agency (DSWA) as back-up to the

Tech Specialist on-island generating data reports for project

publication. Researched/resolved problem situations and interfaced with

clients on project related matters

. Document compilation (i.e. spreadsheets, proposals, procedures, and

reports) for publication through the DSWA; maintained sample tracking log-

books for support of weekly and quarterly reports.

. Supported various departments (word processing, phone system/programming,

shipping, invoice tracking, files, travel, field personnel housing,

luncheons, etc.)

. Generated/maintained a software inventory; assisted personnel with

training and provided back-up support for the facility (installation,

troubleshooting, etc.)

EDUCATION

. Roane State Community College, Harriman, TN (Associates of Science -

Business)

. University of TN (Courses in Business/Economics)

. Pellissippi State Technical Community College (Courses in Computer

Science)

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