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Manager Customer Service

Location:
Tampa, FL, 33618
Posted:
September 21, 2010

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Resume:

GARY S. MCKINNEY

Tampa, FL ? abkwe0@r.postjobfree.com ? 770-***-****

VP OPERATIONS

OPERATIONS MANAGEMENT ? MANUFACTURING

STRATEGIC PERFORMANCE IMPROVEMENT

Outstanding ability to assume complete ownership of all operations and

projects with a strong commitment to quality and customer satisfaction.

Exceptional expertise in transforming underperforming operations.

Achieves operational efficiencies without compromising customer service and

satisfaction. Consistently able to deliver mission-critical projects within

budget and under the tightest deadlines.

Drives operational Lean Production, Lean Systems and Continuous

Improvement. Exceptional ability to consolidate plant operations and

initiate start-ups.

Historically receives the maximum performance bonus achievable from all

companies.

Strategic Business Planning Change Management

Stakeholder Presentations

Profit & Loss Responsibility Performance Improvement

Safety, Health, Environment

Operations Management Team Leadership/Motivation Overhead

Reduction

Operational Streamlining Employee/Labor Relations

Cost Reduction

PROFESSIONAL EXPERIENCE

Ancient Mosaic Studios, LLC, Fort Pierce, FL

2006 to 2009

Handcrafted tabletops from select Italian marble and travertine, faux stone

tabletops and crushed stone accessories.

Vice President of Operations

Hired with full operations responsibilities including Quality Control,

Scheduling, Shipping, Manufacturing and purchasing. $2.5M budget. Reported

to CEO.

Drove improved process, performance and productivity initiatives:

The company was running 12 weeks behind schedule in filling orders. Stepped

in and assessed all processes. Created and implemented new processes and

procedures to track all operations. Transformed each operation to maximize

efforts and realigned labor.

. Successfully cleared sales backlog and reduced lead time to customer

to 2 weeks.

. Created manual MRP system to pull product thru processes.

Implemented LEAN manufacturing principles to include cellular

manufacturing. Cross trained labor to improve efficiency and effectiveness

and to meet US labor laws

. Reduced process errors and increased throughput.

. Reduced purchased materials by 12% by contracting with suppliers to

buy on demand.

Acquired and relocated crushed stone rotomolding business from Atlanta, GA

to Ft. Pierce. Restructured existing space requirements to accommodate new

business. Set up new business with LEAN manufacturing principles.

. Successfully relocated and put into operation in 3 weeks.

Acquired and relocated faux stone business from Phoenix, AZ to Ft. Pierce.

Designed and built new products from scratch for market show. Implemented

LEAN manufacturing principles.

. Successfully moved and put into operation in 6 weeks.

Hoshizaki America, Inc., Peachtree City, GA

1999 to 2006

Manufacturer and distributor of commercial ice machines and refrigerators

including dispensers, cubers, bins and flakers.

Director (Plant Manager)

Hired with full responsibility for Griffin manufacturing plant. Budget

$20M. Reports included Plant Superintendents, Shipping Manager,

Manufacturing Engineering Manager, Scheduling Manager, Quality Control

Manager and Design Engineering Manager. Reported to Division President..

Drove improved process, performance and productivity:

Transformed plant to return to profitability and reduce turnover within 3

years. The plant was losing $6M on $18M sales. Developed 3 year

manufacturing strategy to achieve corporate financial initiatives.

Installed capital equipment to increase capacity and promote cellular

manufacturing. Initiated new production planning system to track production

within the facility. Implemented ISO9001. Created and implemented a new

skill pay system to attract and keep employees.

. Achieved profitability within 3 years while sales remained flat.

. Reduced expenses by $1.4M.

. Decreased product labor content by 1.2 hours.

. Improved employee seniority from .7 months to 2.5 years. Savings

calculated to be $1.2M per year. System was adopted across the

company.

John Deere Commercial Worksite Products, Inc., Loudon, TN

1997 to 1999

World's leading provider of advanced products and services for agriculture

and forestry and a major provider of advanced products and services for

construction, lawn and turf care, landscaping and irrigation.

Manager, Manufacturing Operations

Responsible for all plant operations. Direct reports included Manufacturing

Superintendents, Shipping/Traffic Manager, Paint Manager, Manufacturing

Engineering, Purchasing, and Scheduling Managers.

Drove improved process, performance and productivity:

. Developed and implemented skid steer attachment manufacturing

strategy, all internal manufacturing operations and all staffing

strategies.

. Negotiated contractual obligations for OEM products worldwide.

. Created make vs. buy and decision analysis for Deere branded products.

. Developed manufacturing strategy for start-up operation.

. Integrated build to order operations with SAP business platform.

Sunbeam Corporation, Bradenton, FL

1995 to 1997

Leading manufacturer of kitchen appliances, bedding and home and health

products. Plant manufactures Outdoor Aluminum Patio Furniture.

Plant Manager

Hired with full responsibility for plant. Reports included Manufacturing

Managers, Purchasing Manager, Accounting Manager, Customer Service Manager,

Scheduling Manager, Shipping Manager and Human Resources Manager. Budget

$21M. Reported to Senior Vice President.

Drove improved process, performance and productivity:

. Consolidated 5 manufacturing sites across Florida into one facility.

. Installed business software platform for running daily operations.

. Installed powder paint operation to accommodate 15 color variations.

. Re-engineered welding fixtures for changing product lines.

. Introduced cellular manufacturing to reduce WIP.

. Initiated pull system through assembly to allow the shipment of

finished goods daily.

Carrier Corporation, McMinnville, TN

1988 to 1995

World leader in air conditioners, furnaces, HVAC and central air

conditioning products, providing air conditioning, heating and

refrigeration.

Manufacturing Engineering Manager

MANUFACTURING ENGINEER

Responsible for the metal fabrication, tube, coil and paint shop sustaining

activities for Carrier's commercial large rooftop/chiller manufacturing

facility. Direct reports included 15 Manufacturing Engineers. Budget $6M.

Reported to Plant Manager.

Drove improved process, performance and productivity:

. Developed new product introductions, quality indices, and production

changes, and new personnel changes.

. Implemented ISO9001, Demand Flow Manufacturing and initiated work cell

environment to improve throughput, increase quality, decrease WIP and

improve efficiency.

. Effectively completed the strategic direction for fabrication and

wrote specifications on tooling and/or fixtures for the HVAC

manufacturer.

. Trained by the originators of the Toyota Production System (TPS).

Collaborated on multiple Kaizen events over the next year.

. Designed the first differential pressure testing station in the HVAC

industry that has become the standard for coil testing in the

industry.

. Conducted time studies for part and unit costing.

. Completed $15M of capital expenditures.

EDUCATION & PROFESSIONAL CERTIFICATION

Executive MBA, Operations Management, Vanderbilt University

Bachelor of Science, Electrical Engineering, University of Tennessee



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