Customer Service Administrative Assistant

Career Summary

Diverse job experience in the customer service, insurance industry, and

operations fields.

Education

****-******* ********** ** *******, Healthcare Reimbursement

Virginia College Online

Birmingham, AL

Experience

Rebuilding Broken Places, CDC, Goldsboro, North Carolina 05/2008-

11/2009

Administrative Assistant

Answer phones, screen calls, and redirect calls as needed

Manage Executives schedule and time

Assist in meeting planning and preparation work

Prepare draft documents/reports/correspondence for review and signature

. Compile and submit monthly reimbursement claims for the child food and

nutrition program

Open, annotate, review, and process incoming mail

Prepare presentation material and provide guidance on format and layout for

other Administrators within the department

Maintain weekly timesheet files

Create and update organizations databases

Prepare client intake files for assistance with the various programs

offered by the organization

. Determine eligibility for free and reduced meals

. Conduct file audits for the North Carolina Child Care Food Program

Sentry Insurance, Goldsboro, North Carolina 04/2007-01/2008

Customer Care Representative

Responded to customer inquiries through telephone assistance

Responded to customer inquiries in writing

Provided documentation of all inquiries, and the action taken, in

accordance with established guidelines

Verified coverage, authorized payments as appropriate, and responded to a

variety of customer questions/concerns

Maintained insurance knowledge relating to the unit assigned to provide

Customer Care

Assist with activities to ensure customers continuation of coverage

Processed customer complaints

Provided timely customer service within specified service standards

University of Phoenix, Raleigh, North Carolina 03/2005-

03/2007

Academic Affairs Coordinator

Assisted newly hired employees complete required Human Resource

documentation

Served as a resource for staff and students with inquires regarding

academic affairs

Interacted with other departments as a positive representative of the

Office of Academic Affairs

Prepared faculty files for review by the Director of Academic Affairs

Analyzed payroll discrepancies

Tracked teaching assignments to ensure proper payment were posted

Scheduled teaching assignments within organizational guidelines

Prepared orientation and internships as directed by management

Division of Medical Assistance, Raleigh, North Carolina 08/2004-

12/2004

Office Assistant

Provided telephone support for nineteen consultants

Provided clerical support for Personal Care Services Program

Conducted follow up calls with provider agencies to collect and verify

information needed to complete the application process

Researched client Medicaid information via the Medicaid Management

Information System

Personalized Lawn Care, Clayton, North Carolina 05/2001-05/2004

Office Assistant

Provided clerical support and front line contact with staff and customers

Entered accounts payable and receivable invoices into a computerized

database

Answered phones and ordered office supplies for retail customers

Assessed potential jobs, quoted prices, and placed bids on contracts for

commercial jobs

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