Quality Assurance High School

Blaine Kelly Horton

850-***-**** * *** Fields Road, Havana, Florida 32333 *

**********@*******.***

PROFESSIONAL PROFILE

Administrative professional with a proven track record of achievement in

administrative and clerical support and client relations

. Accomplished in over 7 years experience in performing various

functions in administrative support and technical areas

. Detail-oriented individual, exceptional communicator with excellent

interpersonal skills

. Self motivated with proven ability to manage multiple duties on a time

schedule

. Computer literate in multiple operating environments and software

applications including Microsoft Office, Microsoft Excel and Microsoft

Outlook

. Diverse work background has produced a team player that is versatile

and able to adapt to any situation or task in an effective manner to

self-manage projects

PROFESSIONAL EXPERIENCE

2004 - Present Tax Secretary, Law, Redd, Crona and Munroe, P.A.,

Tallahassee, Florida

. Provide comprehensive administrative office and telephone support to

the Tax Department

. Draft correspondence for all Tax Returns leaving office

. Assist receptionist with administrative duties; filing and data base

maintenance for multiple software applications which support tax

preparation

. Responsible for maintaining Practice Solutions (client database) by

adding/removing clients

. Responsible for running daily and monthly reports

. Review monthly reconciliation reports

. Responsible for daily and monthly billing of all Tax and Audit clients

2002- 2004 Charge off Clerk, Capital City Bank, Tallahassee, Florida

. Managed all negative accounts

. Responsible for closing and reporting to collection agencies on a

daily basis

. Collection of monies with daily deposits

. Produce monthly and daily reports

. Backup to Bounce Protection Clerk

. Handle daily calls (outgoing and incoming) with bank clients

. Made collection calls to recover bounced checks

2002-2004 Home Depot, Part-time, Tallahassee, Florida

. Assist customers with purchases, cashier

. Paint Department associate

1999-2002 Research Specialist/Quality Assurance, FACC/ACS, Tallahassee,

Florida/San Antonio, TX

. Assisted Disbursement Unit in location missing payments

. Traveled to vendor sites for Quality Assurance

. Assisted in the monitoring of a 30 person call center

. Handled calls from the Attorney General and Governors office

. Keying of payments

. Clerical duties when needed

EDUCATION

1997 Colquitt County High School, Moultrie GA

1997-1999 Abraham Baldwin College, Tifton, GA

Contact this candidate