Customer Service Manager

**** ****** **** **.

Huntsville, Al ***** Phone 256-***-****

Home 256-***-****

Fax 256-***-****

E-mail abkwat@r.postjobfree.com

Khari O. Embery

Objective:

To obtain a position that will utilize my customer service and leadership

skills, as well as knowledge of industrial and mechanical operations, while

offering opportunity for professional growth and mutual benefit.

Education:

ALABAMA A&M UNIVERSITY 1991 - 1992, 1996-1997 Normal, AL

Major: Secondary Education, Minor: History Junior

Status

J. F. Drake Technical College 1994--1996

Huntsville, AL

Major: Automotive Technology

Diploma

Interests and Activities: Swimming, Softball, Volunteering in the

community

Work History:

2009-present First Sun Management Corporation (Wendy's)

Huntsville, AL

Co-Manager

Duties included reduction of P&L, overseeing production, daily cash and

book balance, product order, sales and marketing. Supervised 50 employees,

daily face to face interaction with general public, providing customers

with quality service and products.

2008-2009 Visual Benefits Communication

Huntsville, AL

Medicare Part-D Enroller

Provided information and compared, competing Medicare providers for clients

the requested information on PART-D drug coverage. Advised clients on

specific drug coverage based on AHIP guidelines and rules.

2007---2008 Delta Airlines

Huntsville, AL

Reservation Sale Agent

Booked airline ticket for travelers using delta airlines, quoted fares

based on customers' needs, explained extra fees etc. Provided flight

information, arrivals, departures, delays etc. Educated on federal rules

and guidelines.

2000 - 2006 DirecTV

Huntsville, AL

Team Lead Supervisor

Developing Tier 2 CSR's to provide assistants to DirecTV with

technical, billing and programming support. Teaching EC's how to use

different computer applications and resources while applying their

experience and knowledge of the systems to resolve customer's issues.

1999 - 2000 WesFam Restaurants (Burger King)

Huntsville, AL

Day Manager

Daily tasks included Employee scheduling, hiring, inventory &

ordering, training new employees as well as updating all employees on

current promotions and menu changes. Leading by example to motivate 35

crewmembers to work as a team, to reach a goal. Opened new stores and

trained new managers.

1996 - 1998 Bill Heard Chevrolet

Huntsville, AL

Automotive Technician

Provided major and minor repairs on vehicles of various makes

and models, performed general preventive maintenance on vehicles.

1994 - 1996 SCI systems, Inc.

Huntsville, AL

Assembly Line Lead

Ensured production line was run in a prompt and efficient

manner, maintained quality control of production, managed inventory

control, and scheduled employee's breaks.

1992 - 1994 Airborne Express

Huntsville, AL

Customer Service Agent

Tracked, price and maintained general information on parcels.

Loading and unloading trucks and airplanes. Performed data entry of

shipping information, dispatched trucks and drivers for pickup and

delivery. Utilized and certified for gas forklift.

1988 - 1992 Chicago Park District

Chicago, IL

Lifeguard

Protected patrons form the hazards of lakeshore beaches and

local park pools, insuring safety and fun while enforcing rules and

regulations.

Certified from 1988 - 1993 in Red Cross CRP, Basic life support and two-man

rescue.

Youth Activities: City Recreational League Coach, coaching 8-12 year

olds on the fundamentals in basketball, baseball and football since 2001.

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