Customer Service Assistant
Resume:
Laketha L. Leggette
Rowland NC *****
********@*********.***
OBJECTIVE;
To obtain Career with a company where I can display my hardworking abilities, management skills
trustworthiness, persistence, versatility, zeal, hard work ethics, eagerness to learn, and my ability to
utilize my skills, education, and knowledge in educating the Whole child.
QUALIFICATIONS:
A highly motivated individual, with zeal, and admiration. I am one with extensive knowledge in the
management, childcare, and human services field. I possess strengths in communication, both oral,
and written. I am highly qualified individual with 10 plus years of experience in the Human Service
field.
EDUCATION:
University of North Carolina at Pembroke: Bachelor Degree in Sociology
Robeson Community College: Associate Degree in Early Childhood
South Robeson High School: Academic Diploma
RELEVANT EXPERIENCE:
2007-Current Income Maintenance Caseworker I, Robeson County Department of Social
Services
Responsible for interviewing clients, computing budgets to determine eligibility for
assistance, verifying factors that relate to ongoing eligibility such as income, residence,
ownership of property, identity, citizenship and resources for the applicant and
financially responsible individuals etc, explaining the program to applicants and to the
public, maintaining an ongoing caseload of Medicaid (MAA, MAD, MAB, MQB-Q,
MQB-B, MQB-E, FPW, CAP,MIC,MAF, NCHC,) cases,
Responsible for coordinating with other agencies and organizations such as the hospital,
health department and child support agency,
Responsible for maintaining statistical information, computer generated forms, and; a
awareness of other programs in the community for which clients may be eligible
1999-2007 Substitute Teacher/Teacher Assistant, Public Schools of Robeson County
Responsible for providing one-on-one behavior services to students
Responsible for assisting teacher with all aspects to insure a quality education.
Responsible for student record, and attendance, and lesson plans
Tutor and assist children individually or in small groups in order to help them master
assignments to reinforce learning concepts presented by teachers.
Supervise students in classroom, halls, cafeterias, school yards, and gymnasiums, or on
field trips.
Conduct demonstrations to teach such skills as sports, dancing, and handicrafts.
Distribute tests and homework assignments, and collect them when they are completed.
Enforce administration policies and rules governing students.
Grading homework, and tests.
2005-2007 Cashier/Minute Stop, Rowland N.C.
Operate case register& gas pumps
Provide customer service, Operate lottery machine
Stock merchandise, price merchandise, vendors reports
2003-2005 Director/Office Manager/Lead Teacher, Elrod Daycare Rowland N.C.
Responsibilities included, hiring, firing, and orientation of all center staff
Responsibilities for processing payroll using QuickBooks, accounts payable,
accounts receivable, checks & balances, Day to day operations of a non profit
organization.
Responsible for preparing state reports, following Osha rules, unemployment
filing.
2000-2003 Assistant Manger/ Kwik Fill Dillon S.C.
Assistant manger in inventory control and operation of the retail store.
Responsible for deposits
Resistible for gas pump reports merchandise report, and vendor reports
Responsible in training new employees
1999-2003 Cashier/ Sales Associate /Walmart, Lumberton N.C.
Ensure each customer receives outstanding service by providing a friendly
customer service.
Accurately operating registers.
Stocking shelves, pricing merchandise using a telzon.
Responsible for maintaining balanced cash drawer
1993-1997 Coner/International Jensen, Lumberton N.C.
Responsible for working on an assembly line placing cones into speakers.
References Available Upon Request
Contact this candidate