Customer Service Sales
Resume:
L inda A. Pope
Email: abkw9a@r.postjobfree.com
Summa ry
I have an extensive sales, financial and customer service oriented
background, both in telecommunication and face-to-face settings. I am
presently employed part time, and would like to find one company to commit
myself to on a full time basis.
3/2010-Present
Champion Windows
Customer Service/Office Assistant
Knoxville, TN
Assist clients in person and via the phone. Schedule appointments for both
sales and maintenance, filing, handle incoming and outgoing calls, and
various projects for accounting department. Open and close the business on
the weekends.
8/2009-July
Safe T rust Financial
Telesales/Finance/Customer Service
Knoxville, TN
Assist clients in debt settlement program. Interpret credit issues and
determine placement into the program. Heavy computer usage, arrange
settlement of current unsecured debt to enable clients ability to become debt
free. Work independently, flexible schedule. Company closed.
4/2007-
Realistic I n te rventions
5/2009
Reports/Interviewer
Nashville, TN
Interview at risk parents with 100 question survey to determine needs.
Perform statistical analysis on results of assessment scoring and present
documentation for court authorities. Write psychological parental assessment
reports and grants for counseling office.
2/2004 -
O ak Street Mo rtgage
3/2007
Loan Officer
Nashville, TN
Deliver 4 to 6 closed and funded mortgage loans monthly with a revenue range
of $400,000 to $1,2000,000.
Heavy phone, fax and computer usage, database upkeep. Interview client to
determine borrowing capacity. Find bank or institution to provide loan to
client. Work with underwriters, processors and title clerks to obtain all
information needed for loan closings.
9/2001 -
Discount Funding Mo r tgage
11/2003
Loan Officer
Tampa, FL
Sell loans, gather all stipulations, and process each loan.
Heavy phone, fax and computer usage, database upkeep. Locate lender for each
loan. Work with underwriters, processors and title clerks to obtain all
information needed for loan closings.
9/1997 -
Media One I nte rnet Services
2/2001
Quality Analyst
Jacksonville, FL
Created quality metrics for five Media One call centers and saved company
$10,000 monthly in servicing trouble accounts by utilizing Tier system in
trouble call resolution. Taught customer service skills classes to technical
employees. Provided one on one feedback to technical department to ensure
proper documentation in company data bases.
R eferences
Marcy Greer
Youth Counselor
Darryl Allen
Sales
Phil Wood
Minister
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