Administrative Assistant Customer Service
Resume:
Kathryn S. Robbins
Virginia Beach, Virginia 23464
Email: **********@*******.***
Cell: 757-***-****
Work Experience
Bay Chevy-Saab-Kia
June 2009 -
August 2009
Norfolk, Virginia
Car Sales Consultant - Specialized in working with customers
interested in purchasing a KIA automobile.
Sold 6 vehicles in a 6 week period.
Sentara Healthcare System
June 2004 -
January 2009
Norfolk, Virginia
Laboratory Assistant (Administration) - Provided administrative
support for a small specialty laboratory. Extensive use of customized
healthcare software and Microsoft Office.
Responsible for initiating 90% of forms utilized in the testing
of specimens. Laboratory received approximately 150 specimens
per month.
Performed monthly inventory and ordering of all consumables
utilized in testing.
Compiled monthly statistics used for coordination of purchasing,
workload distribution and budgeting. Statistics also used in
national certification processes. Extensive use of Microsoft
Office.
Don Richards Associates
June 2003 - June 2004
Virginia Beach, Virginia
Temporary Administrative Assistant
Administrative Assistant and Receptionist for Vice President,
Truck Refrigeration Repair, Inc. Extensive use of AS400
computer system, Microsoft Word and Excel.
Administrative Assistant and Accounts Payable Coordinator for
Corporate Secretary, C&B, LLC. Extensive use of Microsoft Word
and Excel.
Tallwood High School
September 2001 - June 2003
Virginia Beach, Virginia
Volunteer Administrative Assistant
During school year coordinated fundraising projects for four (4)
choral groups totaling between 125 and 150 students.
Coordinated travel, lodging, meals and entertainment for
competitive out-of-state trips for choral groups of 60 - 75
students.
Provided non-academic administrative support requested by the
Tallwood High School Choral Director. Extensive use of
Microsoft Office components.
Farm Fresh, Inc.
June 2001 - September 2001
Virginia Beach, Virginia
Customer Service
"Ask Me" representative - provided information and direction to
customers seeking various stock items.
Credit Services, Inc.
September 2000 - March 2001
Virginia Beach, Virginia
Collection Representative
Located and contacted customers delinquent in the payment of
funds for local municipalities, corporations, and medical
facilities.
Assisted customers in the payment of delinquent bills including
establishing payment plans, taking credit card and checking
account payments by phone and providing information for mailing
and office payments.
Metropolitan Life, Inc.
September 1997 - December 2000
Virginia Beach, Virginia
Financial Services Representative
Life and Health Insurance licensed, NASD 6 & 63 certified.
Provided financial analysis and guidance to new and existing
clients.
Worked with individuals and families in obtaining life
insurance, mutual funds, and annuities appropriate to their
needs and desires.
United States Navy
June 1973 - June 1997
Portsmouth, Virginia
Retired as a Chief, Hospital Corpsman
Head, School Operations
Oversaw the provision of administrative services to 12 enlisted
medical training programs. Managed five (5) enlisted and one
(1) civil service personnel.
Office Manager, Patient Relations
Assisted patients and staff in the resolution of concerns
regarding the provision of medical care.
Responsible for the performance of the day to day operations of
the office.
Managed two (2) enlisted and one (1) civil service personnel.
United States Navy June
1973 - June 1997
Portsmouth, Virginia (continued)
Director for Administration
Advisor to the Officer in Charge for all general, medical and
patient administrative matters.
Oversight and guidance provided for three (3) departments
staffed by ten (10) permanent and three (3) to five (5)
transient personnel.
Responsible for all IT functions in the facility.
Responsible for physical security of facility.
Leading Chief Petty Officer for Administration
Responsible for the general and medical administrative matters.
Managed three (3) enlisted personnel
Command Career Counselor
Provided career guidance to approximately 350 enlisted personnel
located in six (6) diverse facilities and one (1) headquarters
component.
Navy Instructor
Taught Emergency Medical Technician and basic inpatient medical
assistant type skills to five (5) classes of enlisted personnel.
Provided academic counseling services including teaching study
skills and providing remedial training when not assigned as an
instructor.
Education
U.S. Navy Health Resources Management Certification, NNMC
Bethesda, MD
U.S. Navy Patient Administration Certification, NNMC Bethesda,
MD
Healthcare Administration Courses, Norfolk State University,
Norfolk, VA, 6 semester hours GPA 3.5
U.S. Navy Command Career Counselor Certification, FTC Norfolk,
VA
Psychology Courses, Chapman College Ext., Great Lakes, IL. 9
semester hours GPA 3.5
U.S. Navy Instructor Training Certification, Great Lakes, IL
Freshman English and Math, Florida Southern College Ext., 6
hours GPA 3.5
U.S. Navy Hospital Corps "A" School Certification, Great Lakes,
IL
U.S. Navy Recruit Training, Orlando, FL.
Skills
Microsoft Office 2003 - Word advanced, Excel advanced,
PowerPoint intermediate, Outlook intermediate, Access beginner
Microsoft Office 2007 - Word intermediate, Excel intermediate,
PowerPoint beginner, Outlook beginner, Access beginner
WPM 60+
Windows XP - advanced
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