Customer Service Training

Location:

Posted:

September 21, 2010

Regina L. Alston

OBJECTIVE

Dynamic professional with eleven years’ experience in the training department, wishes to obtain a challenging

position serving as a contributing team member for a professional and progressive organization in which previous

work skills, background, and training can be fully utilized.

education

North Carolina A&T State University – Graduation 1996

Greensboro, NC

Bachelor of Science – Fashion Merchandising &

Design

Experience

Operations Sales Trainer

West Corporation – Hampton, VA Sept 1997 – March 2010

Responsible for training dedicated production employees, which includes conducting training sessions, mini

courses, in service presentations, and client training presentations, as well as assisting in the development of

training materials.

Assisted with opening new sites, and training new trainers.

Responsible for meeting the needs of the clients, identifying trends on reports and working with low converters.

Provide administrative and executive support. Filing Database & Records Management

Completed Direct Leadership Courses, Outsell training, Safety, Workplace Violence, Diversity, and Sexual

Harassment training.

Front Desk Associate

Residence Inn by Marriott – Long Apr 1997 – Jul 1997

Beach, CA

Duties included providing excellent customer service to guests.

Processed guest registrations

Prepared credit limit reports, filing, and miscellaneous clerical duties.

Telephone & Front Desk Reception

Mar 1996 – Mar 1997

Front Desk Sales Associate

Marshall’s Dept. Store – Long

Beach, CA

Greensboro, NC

Processed returns, exchanges, and lay a ways.

Visual merchandising

Successfully trained other employees.

COMPUTER SKILLS

Word Excel Access PowerPoint Windows Vista Peoplesoft Webops