Leah B. Liggins

**** *** ***** ****, *********, Ga, 30815

Phone: 325-***-****

E-mail: abkw57@r.postjobfree.com

Objectives

To obtain employment at an institution with responsibilities that include,

but are not limited to: problem solving, planning, organizing, and

managing budgets.

Education

Abilene Christian University (2005-2007)

Broadcast Journalism

Evans High School (2002-2005)

High School Diploma

Experience

Switchboard Operator (08/2009-02/2010)

Georgia Department of Labor (Augusta, Georgia)

• Sole person responsible for answering and navigating six multiple phone lines

Create packets and applications for incoming unemployed patrons

• Facilitate the communication of government regulated changes in unemployment matters

• Support departmental processes and changes that have an effect on incoming call inquiries

Assist a faculty member with customer questions in person and via phone

On Site Supervisor (08/2008-12/2009)

Alliance for Women and Children (Abilene, Texas)

• Facilitate a staff of three or more people at one time in after school care program

• Successfully oversee the educational and physical well being of more than 50 children on a daily

basis

• Conduct routine conversations with parents and guardian of children

• Provide homework help, nourishment, and leisure time

• Maintain the skills and knowledge necessary to provide efficient and safe care to adolescents

Debt Collector/ Account Management (01/2007-07/2007)

NCO Financial Systems (North Augusta, South Carolina)

• Manage multiple past due accounts via phone using excellent customer service skills

• Navigate through numerous computer screens at one time

• Investigate validity and status of customer accounts

• Provide efficient time management skills in answering large number of incoming calls

simultaneously

• Provides numerous support services and innovative programs to help troubled families

Cashier/ Customer Service (08/2006-12/2007)

Abilene Christian University Campus Book Store (Abilene, Texas)

• Handle an abundance of cash, credit card, and check transactions

• Prepare daily cash drawers at closing hour

Input and retrieve data from and for student account purchases

• Responsible for retrieving specialty items with management key, in lieu of successful sale

• Extensive customer service training and experience with students, faculty, and staff

Skills

• Certified in Heartsaver First Aid 10/25/2008

Microsoft Word, Excel, and Power Point

Awards & Scholarships:

• Best Actress in Film Fest Awards at Abilene Christian University

Rosa T. Bearde Debutante Society Member 2004-2005

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