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Manager Customer Service

Location:
Tyner, KY, 40486
Posted:
September 21, 2010

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Resume:

James D. Hoskins

***** *** *** ***** ~ Tyner, Ky. 40486

abkw2x@r.postjobfree.com

606-***-**** (Home) 606-***-**** (Cell)

Energetic, versatile, and motivated professional with experience in the food service industry, looking to

obtain a challenging and rewarding career that will utilize skills, training and experience in the food

service industry.

~Willing to travel~

EDUCATION

ITT Technical Institute Lexington, Kentucky

AAS

Major: Electrical Engineering

Graduated: March, 2010

SKILLS AND RELATED COURSES

• Management: Over 5 yr. Experience

• Training and development: Trained 30+

• Budgeting: balancing & P&L

• Soldering: Experience in soldering circuit boards

• Networking: Experience in working with network servers & building cables

• Experience in electronic comm. systems: Experience in trouble shooting circuits & building

transmitters.

• Experience in control systems and PLC’s: Experience in ladder logic

• Experience with microprocessors: Ability to write code

• Experience in troubleshooting diverse technical issues: Ability to operate an oscilloscope & find a

frequency.

• Computer programming skills in visual basic: Ability to write in code

• Experience in electrical devices: Working with schematics and building circuit boards

• Management with irate consumers on a personal level & via phone

• Serve Safe Certification Kentucky issued in November 2009

• Data entry: WPM forty plus

• Customer service: Serviced over one thousand clients on a personal level for over four years

• DC/AC Electronics: Experienced with both direct current & alternating currents.

• Digital & Analog Technology: Experienced programming in digital and analog technology

HIGHLIGHTED EXPERIENCE

Wendy’s International Manchester, Ky. 40962 2009 - 2010

Manager

• Supervised, motivated and help guide one of the largest food chains in the world

• Coach and teach new crew members about job skills and fundamentals that are crucial to their

safety and success

• Educate crew on safety rules and regulations

• Teach all staff members about the safe, and proper food handling procedures

• Ensured all labor laws were being met

• Maintain accounts payable transactions

• Make food orders and handle bank finances

Laurel Grocery Company London, Ky. 40744 2005 – 2007

Driver Representative

• Delivered perishable goods, in a safe, and timely manner

• Pre trip and post trip inspections of tractor trailer

• Responsible for upkeep of bill of lading and log book

Schwans Home Food Service London, Ky. 40741 2000 – 2005

Route Sales Manager/Representative

• Promoted and executed door to door persuasive selling techniques

• Coordinated warm and cold door recruitment of new clients

• Established a client base of over one thousand customers

• Converted, and improved route sales by 10-15 percent annually

• Attained safe driving award for four years

• Recognized and awarded Executive Club Membership Award for outstanding sales performance

• Competed in sales contests, achieved four trips in the last year with company, while outselling the

competition and achieving more referral recruits than the competition.

Citgo Cardinal Country Store London, Ky. 40741 1998 - 2000

Asst. Manager

• Supervise and train new crew members

• Teach new crew members of safety rules and regulations

• Explain money handling procedures to all new employees

• Ensure that all staff know their roles and responsibility of their job

• Resposible for product purchasing

• Responsiblities include: depositing stores daily income

• Accountable for stores P&L

Mid South Electronics Annville, Ky. 40402 1997 - 1998

Assembler

• Executed assembling of electronic circuit boards

• Responsible for wire sodering

• Executed wire wrapping techniques

• Ensured quality

• Responsible for getting product through QC and into shipping



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