Project Manager Customer Service
Resume:
Stephanie E. Brooke
**** ** ****** ****** ******, KS 66604
********@*****.***
Profile Solid background in administrative support, with emphasis in program
development. Consistently meet or exceed program goals and customer
service expectations. Strong attention to detail and valued team
player. Experienced in balancing multiple projects and
administrative tasks.
Education Master of Arts in Human Resources, Ottawa University Current
Online, Ottawa, Kansas June 2009
Bachelor of Business Administration, Baker University December
School of Professional & Graduate Studies, Topeka 2007
Campus
Associate of Business Administration, Baker University
School of Professional & Graduate Studies, Topeka
Campus
Career History Shawnee County Health Agency, February 2007-August
1615 SW 8th Avenue, Topeka, KS66606 2010
Emergency Preparedness & Community Outreach (EPCO)
Specialist
Full-time, 40 hours per week
Provide public health emergency preparedness program and
administrative support for eight regional local health
departments
Assist in creation and management of contact and
equipment management databases; maintain logs and filing
system for program activities
Coordinate meeting and event logistics for program
related activities, serving as central point of contact;
scribe and prepare meeting minutes
Support the development and enhancement of local public
health emergency response and readiness plans in
accordance with state regulations
Assist with development and production of educational
materials including exercises and trainings
Deliver educational presentations to internal and
external customers and community partners
Prepare fiscal affidavit and budget reports in
accordance with grant requirements
Daily use of Microsoft Office software including Word,
Outlook, Excel, PowerPoint, and Access.
Shawnee County Health Agency, February 2003-February
1615 SW 8th Avenue, Topeka, KS66606 2007
Office Assistant II June 2004-February 2007
Full-time, 40 hours per week
Original OA I position reclassified to OA II; duties
remained similar
Office Assistant I February 2003-June 2004
Full-time, 40 hours per week
Performed customer service. Scheduled pickups, answered
questions from the public, distributed client
information
Typed reports and draft simple correspondence for
supervisor
Prepare meeting minutes and created forms as necessary
Maintain program equipment inventory and contact lists,
and program document filing system
Stephanie E. Brooke
1260 SW Jewell Avenue Topeka, KS 66604
********@*****.***
Other
SCHA Safety Committee Floor Captain, 2006-2010
SCHA Continuity of Operations Planning (COOP) Workgroup,
2008-2010
SCHA Culture of Service Workgroup, 2009-2010
References
Sheryl Pierce, RN, Administrator 785-***-**** office
Doniphan County Health Department - Troy, KS 785-***-**** cell
Katie Briscoe, Interactive Project Manager 816-***-**** office
MMG Worldwide - Kansas City, MO
Sharon Hester 785-***-**** cell
Josten's Publishing - Topeka, KS
Jayme Moldenhauer, Grants Specialist 785-***-**** office
Shawnee County Health Agency - Topeka, KS
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