Customer Service Sales
Resume:
L anesha D. Graham
Grand Prairie, TX 75052
abkw2a@r.postjobfree.com
A customer oriented person with outstanding computer proficiency.
A creative and innovative self starter with a strong drive to reach
excellence in performance and consistently meet deadlines with
accuracy and integrity. Committed personally to continuing to
i ncrease professional abilities and focus on the success of a
company through initiative, dedication and teamwork.
Summary of Qualifications
•Successfully completed marketing internship as a marketing
coordinator at Reign Suit Designs.
•Worked as intern at Fashion at the Park Events, under Fashion
Show producer Jan Strimple.
•Work Experience in Bankcard collections, Mortgage Loss
M itigation, Retail Management, Consumer Retail Banking
Customer Service
Education and Training
Bachelor of Science in Merchandising August 2008
University of North Texas Denton,
TX
3.2 GPA
Courses Completed
•Brand Development, Advanced Merchandising Applications,
Merchandising Problems, Retail Management, Textile
Evaluation, Advanced Textiles, Apparel Evaluation,
Merchandising Ventures, Global Textiles and Apparel
I ndustries, Fashion Theories and Trend Analysis,
Consumers in a Global Market, Promotions, Consumer
Studies in Apparel, Managing a Diverse Work Force,
Contemporary Marketing
Senior Projects
• Brand Portfolio developed with multifunctional brand
development team
Integrated Promotional Campaign to improve current
market position
Global Merchandising Strategy for foreign market
Six Month Merchandising Plan using Excel
Internship Experience
Marketing/ PR Intern Summer
2008
Reign Suit Designs Denton,
TX
•Acted as coordinator of marketing and public relations developing
relationships with buyers, store owners, pageant directors
and media about debut of 2008 swimwear line
•Directing model call for fashion show by acting as liaison between
models and designer and responsible for developing fashion
show and photo shoot themes and reserving locations for
swimwear line
•Developed reports and spreadsheets detailing work completed
•Collaborated with head designer, assistant designer,
photographers, Make up artists and interns
Work Experience
Citibank
Inbound Bankcard Collections
•Negotiate payments on past-due accounts, and secure single
payments and ongoing payment plans in order to minimize
loss to the organization
•Assist members in finding workable solutions to manage their
debt
•Receive bonuses based on customer service performance and
payments posted to bring accounts current
Loss Mitigation: Document Retrieval
•Responsible for reviewing incoming documentation to insure
complete package requirements, review of evaluations, title
work, and mortgage closing documents
•Resolving complex inquiries, account updates, document
generation, follow-up and escalation of issues as necessary
•Review all documentation is complete and ready to be forwarded to
underwriter to begin loan modification and prevent
foreclosing on property
Macys
Assistant Sales Manager
•Led twelve to fifteen sales associates in young men’s and men’s
specialty departments
•Assigned daily tasks for sales associates, trained and developed
associates using observation tools and product knowledge
materials
•Conducted department meetings/rallies, analyzing department
sales, customer service and credit trends using reports
•Met with vendors, merchandisers, product specialists about the
placement of merchandise and product information
JPMChase
Telephone Banker
•Interacted with customers to provide information in response to
i nquiries about their personal checking and savings
accounts.
•Handled and resolved complaints and offer other services on
accounts.
•Offered credit cards and other products available to customers to
up sell on accounts
Affiliations
•Member, Merchandising Inc. 2007-2008
•Wardrobe Stylist, Models of Style Exposed (MOSE') 2005-2008
•Community Service/Public Relations Chair, Sigma Gamma Rho
Sorority Inc. 2004-2007
•Member, National Scholars Honor Society 2008
Technical Programs
•MS Office Suite: Word, Excel, Power Point, Publisher, Windows
95/98/XP
Contact this candidate