Customer Service Sales

**/**/****

(Latrice N. Smalls

*** **** **** **.

Phone: 912-***-****

Alt Ph: 813-***-****

E-mail: abkw1n@r.postjobfree.com

Objectives

Administrative Assistant/Receptionist/Office Assistant, in a fast paced

environment. To obtain a leadership of employment that offers an

opportunity to display my unlimited efforts and exceptional commitment.

Strong planner and problem solver, who readily adapts to change, works

independently and exceeds expectations; able to juggle multiple priorities

and meet tight deadlines without compromising quality.

Education

Florida Career College-Pembroke Pines, FL

Website Graphic Design (2008)

* Word Processing: Microsoft Word

* Spreadsheet Excel

* Internet/Email and Microsoft Outlook

* Windows Operating System

* Automated Accounting: Quick Books

* Computer Graphics: Adobe Photoshop and Publisher

* Database I and II: Microsoft Access

* Website Design: Dreamweaver

* Website Animation: Flash

Experience

Call Center Coordinator (03/2010 - Present)

Coldwell Banker Real Estate

* Answer Inbound/Outbound calls of Agents, Homeowners, Tenants, or

Buyers

* Handle clerical duties (switchboard, copier, faxes, multi-phone line,

filing, and computers )

* Monitors status of all active requests, revises priority status as

needed

* Follows up on all service requests to ensure customer satisfaction

* Coordinates and confers with assigned staff on progress and changes in

schedule / status

* Page Agents AD/Sign calls, Appts, & Request for specific Coldwell

Listings in Central Florida

* Operate programs such as: MS Outlook, Internet Explorer, Showing Help

Desk,

* Coordinates installation of hardware / software, implements procedural

changes for

The Call Center / Help Desk.

* Provides guidance and assistance to the Call Center staff in problem

resolution;

Serves as back up for the Help Desk.

PT Service Associate (06/2009 - 12/2009)

Food Lion Store (Ormond Beach, FL)

* Deliver engaging and friendly service to each customer

* Operate cash registers, coupons machines, scales, intercoms, and 9-

line phone system

* Distribute Alcoholic beverages and Tobacco products by lawful age with

Identification

* Apply excellent customer service and technique sales skills

* Ability to lift and move 40 pounds or more

* Receive payment transactions from customers to complete purchase

* Provide credit card/debit or cash receipt refund

* Bagging consumers items, resolve any solution customer may have

Clerk Typist Specialist/Word Processor (06/2007 - 01/2009)

Department of Children & Families (Miami, FL)

* Handle office clerical duties, file records and answer multi line

phones

* Deliver fast, friendly service at Front desk to assist clients needs

* Answer high volume calls, operate office equipment

* Scan large quantities of confidential documents

* Ability to lift over 50 pounds or more

* Process mail using USPS approved postage equipment

* Calculate traveling revenue for training classes and meetings

* Open /Scan incoming and outgoing mail for electronic distribution per

client requirements

* Keep records of call logs, messages, assignments, appointments

* Estimate, schedule and task incoming production jobs

* Sort and distribute incoming and outgoing USPS, Express mail and

packages

Customer Service Rep/Retail Sales Associate (09/2006 - 04/2007)

Wal-Mart Supercenter (Miami Gardens, FL)

Sales Support I/Copy Print Mail Clerk (10/2005 - 05/2006)

Office Depot, Inc (Miramar, FL)

Skills

* Office

* Computer

* Mailroom

MS Publisher Fax, Copier, Shredder, Windows 98-2000, XP,

Typewriter, Scanner Vista, MAC, IBM

MS Excel

Showing Help Desk Brother, Lexmark,

MS Power Point Xerox, HP, Cannon

Word Process Messaging/Inventory MF7470

MS Outlook Logging, Call

Coordinator Inkjet Printers

Word Perfect,

Lotus 1-2-3 Spreadsheets/Reports US Postal (scales,

scanners, labels)

Typing Spd: 50wpm

Records Multi Phone 9-line Electronic Headsets

Management System

Projectors

Office Management InfoRad, Switchboard

Front-Desk Reception Internet Explorer

Calendaring Update Real

Estate/Mortgage Listings

Data Entry

File(alpha, numerical, Merging Properties

chronically)

Contact this candidate