Customer Service Assistant
Resume:
Cotrena R. Baker
Helena, AR ****2
abkw1e@r.postjobfree.com
OBJECTIVE
Seeking a long-term career with a company that has a strong back ground where I can utilize my
interpersonal skills and grow professionally.
EDUCATION
B.A. - Business Administration, May 2005
Philander Smith College Little Rock, AR
CAREER PROFILE
• Proven to work well with individuals at all levels.
• Achieved a reputation for consistently going beyond what is required.
• Committed to providing excellent customer service.
• Remains calm and professional in a pressured environment.
• Maintain employee and guest confidentiality.
WORKING EXPERIENCE
Isle of Capri Casino, Lula, MS
Vault Cashier/Dual Rate Supervisor July 2005 – February 2010
• Delivered excellent customer service to all casino customers.
• Greeted customers with a smile.
• Identified and resolved escalated problems.
• Supervised, trained, and cross-trained cage cashiers.
• Issued cage markers and customer deposit withdrawals.
• Utilized computer terminals for cashing customer’s personal, business, and payroll checks.
• Performed credit and debit card transactions through cash advance systems.
• Maintained good punctuality and attendance to work.
Philander Smith College, Little Rock, AR
Resident Assistant October 2004 – May 2005
• Responsible for the safety and well being of 25 residents in Residential Life Center.
• Completed extensive training program covering Leadership, Sexual Responsibility, Alcohol and Drug
Awareness, Fire Safety, and Incident Report Writing.
• Maintained an updated bulletin board relaying hall and campus information and activities to residents.
• Informed residents of deadlines and other pertinent academic information.
COMPUTER SKILLS
QuickBooks Pro 2008, Microsoft Word, Excel, PowerPoint, Internet
REFERENCES
Available Upon Request
Cotrena Baker
1223 Porter St.
Helena, AR 72342
abkw1e@r.postjobfree.com
References
Gennie Hicks
1223 Porter St.
Helena, AR 72342
Tymli Frierson
Fayetteville, AR 72701
Christina Barnes
715 Arkansas St.
Helena, AR 72342
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