Customer Service Sales Manager

**** ****** ***** **** 901-***-**** **********.***@*******.*** Latrice

Robertson

I am currently working as CSR Supervisor. I have 9 years of Professional

experience in Management, Customer Service, Finance, and Administration

activities of an organization.

Objective:

As a member of your organization, I want to coordinate and control all

activities in an office effectively and efficiently which would help the

organization to achieve its objectives and goals with satisfied customers.

Education:

. Associates in Business Administration (Northwest MS Community College)

. Bachelor of Business Administration (University of MS)

Training:

. Coaching, Mentoring, Interviewing, Payroll, Hiring, and Employee

Development

Skills:

* Expertise in Using Microsoft Tools namely Word, Excel, PowerPoint,

Outlook, Access, and Internet Explorer.

* Have a good accurate typing speed of 65 wpm

* Have good English-language skills both verbal and written

* Capable of working under pressure and meet deadlines as scheduled with

quality in work

* Appointment Setting

* Capable of taking care of customer service activities and also front

office management

Computer Skills:

Microsoft Office tools namely Microsoft Word, Outlook, Excel, Access,

PowerPoint and usage of Internet Explorer, Netscape.

Key Strengths:

> Communication Skill:

I have excellent oral and written English-language skills and

the ability to effectively communicate.

> Organized:

I am very organized in my task and responsibilities assigned to me.

This helps me to do my work effectively and efficiently. I have

been appreciated and given letters from my senior managers for my

organized efficient work.

Work History:

Citizens National Bank - CSR Supervisor/Personal Banker

Duration: June 6, 2006- Present

Responsibilities:

As a CSR Supervisor, I manage up to three full-time employees on a regular

basis and work with the Branch Sales Manager to ensure adequate staffing

and teller training. I make decisions regarding performance appraisals,

hiring, promotions, disciplinary actions, employee development and also

make related recommendations that are given particular weight. I Prepare

work schedules, prioritizes work, answer questions and resolves difficult

and/or complex problems presented by tellers, other staff, and customers

while promoting business for the Bank by maintaining good customer

relations and referring customers to appropriate staff for new services. I

ensure adherence to bank policies and procedures concerning teller

functions and examine tellers' reports of daily transactions for accuracy.

Cash is verified when overages/shortages occur; assists tellers when

balancing problems occur using knowledge of common errors and ensure that

an economical quantity of cash is in the vault and at teller stations to

meet the normal demands of the banks customers; I check distribution or

other duties to facilitate workflow as required, oversee and process retail

banking transactions for personal commercial customers, and manage and take

control of security issues and ensure that security is maintained to the

utmost level which is very vital for this organization.

Regions Bank- Head Teller

Duration: Aug., 2004 - June, 2006

Responsibilities:

Assign and control activities of tellers in a high-volume, multi-teller

environment engaged in the processing of cash and noncash transactions and

in the maintenance of corresponding records, investigate and reports

overages and shortages in accordance with internal procedures and policies,

approve checks for payment in excess of teller limits within specified

authority, resolve customer problems presented for review by tellers, may

open and close vault daily, control cash in vault, distribute daily cash to

tellers, ensure compliance with bank policies and procedures, provides

input to personnel actions such as performance appraisals, hiring,

disciplinary actions. Supervise all Teller personnel-related tasks and

oversee and ensure completion of branch operational tasks. Oversee currency

transfers into and out of branch and administers the completion of branch

compliance records and reconcile branch accounts and reports.

Grand Casino, Tunica - Finance Auditor

Duration: June, 2001 - Aug., 2004

Responsibilities:

Prepares audit and distributes win reports for slot operations. Audits and

accounts for all control documents and prepare exception reports for all

errors. Reviews, compiles, and reports W2G information. I maintained

compliance with all internal controls. In addition to my extensive

experience as a W2G Auditor, I have the ability to maintain strict

confidentiality relative to financial data, casino procedures, company

policies, company promotions, and also maintain an interpersonal working

relationship with all personnel, Oral and written communication skills.

Interests:

Family, exercising, and Church activities.

Contact this candidate