Customer Service Manager
Resume:
Tatyana Chubaruk
abkw0e@r.postjobfree.com
Lexington, KY 40511
OBJECTIVE
To obtain an Administrative Assistant position in Lexington, KY.
Bachelor of Business Administration, May 2009
Major: Management Option: Human Resource Management
Overall GPA 3.2, Dean's List for academic excellence
ACADEMIC PROJECTS
Designed new training and development program for ACS Company.
Developed and designed all aspects of a compensation system.
Developed and designed all aspects of selection system for recruitment.
Participated in several labor union vs. company negotiations.
Interviewed several executives and made numerous presentations.
RELATED EXPERIENCE
Macy's, Fayette Mall, Lexington, KY 11/09 - Current
http://www.macys.com
Sales Representative
. Provided an outstanding customer service.
. Opened numerous credit accounts for Macy's customers.
S&K Menswear, Lexington, KY 05/05 - 02/06
http://sandkmenswear.com
Sales Manager/Associate Manager
. Supervised workers in day-to-day operations, including motivating,
developing employees, and taking disciplining action.
. Helped with processing payroll.
. Analyzed and solved problems and complaints.
. Opened and closed the store.
. Ensured customer satisfaction with their purchase.
. Reviewed, processed, and approved paperwork.
. Planned and prioritized goals for employees on a daily basis.
. Delegated and assigned support tasks.
. Trained employees.
P.R.I.D.E. Performers Club Award (Awarded for excellence in the performance
at S&K Menswear).
Macy's, Fayette Mall, Lexington, KY 03/04 - 05/05
http://www.macys.com
Signing Team Specialist
. Made signs (used store software for it) and set them on fixtures.
. Shipped merchandise.
. Created displays.
. Calculated percentages.
. Marked down prices.
. Trained employees.
. Implemented a new sales system with team members.
Macy's, Alderwood Mall, Lynnwood, WA 05/02 - 06/03
http://www.macys.com
Signing Team Specialist
. Similar duties as above.
Walgreens, Mill Creek, WA 05/00 - 05/02
http://www.walgreens.com
Customer Service Representative
. Ensured customer satisfaction by providing exceptional customer
service.
. Provided personal shopping assistance to customers.
. Kept store merchandise neatly displayed.
. Answered the telephone.
VOLUNTEER EXPERIENCE
Jackson High School, Mill Creek, WA 01/01 - 05/01
http://www.cnis.everett.k12.wa.us/jacksonhigh/
Counselor Assistant
. Filed students' record documents and performed other duties, as
assigned.
PROFILE
. Excellent written and verbal communication skills.
. Proficient knowledge of Microsoft Office.
. Strong critical thinking skills.
. Ability to multi-task.
. Goal oriented individual with strong leadership capabilities.
. Organized, highly motivated, and detail-directed problem solver.
. Proven ability to work in unison with staff.
. Filing and telephone skills.
. Great knowledge of business laws.
. Strong math skills.
ACTIVITIES
EKU SHRM Club, Member
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