Customer Service Sales

Kimberly A. De Fazio

661-***-**** Cell

**********@*****.***

PO Box 359, Carnelian Bay, CA 96140

Education:

University of California, Santa Barbara

Bachelor of Arts

Law and Society, emphasis in Criminal Justice

Graduated 2003

Work Experience:

Self Employed - Legal Assistant

December 2008 - June 2010

. Interview potential clients by phone regarding possible State and/or

Federal labor law violations

. Create report from interview notes and forward to attorney for his

review.

. Understanding of Federal and State labor laws in order to interview

potential clients.

. Communicate effectively with individuals of diverse backgrounds and

proceed with the interview in a concise and organized manner despite

the individuals' fluctuating emotions, from anger to severe

depression.

. Data Entry- Log all incoming and outgoing calls and emails;

input/update phone numbers and addresses.

Private Investigations

Investigative Analyst/Office Manger

Los Angeles, CA

March 2003 - September 2008

. Coordinated, maintained, reassessed and reprioritized casework on

daily basis or as priorities dictated in order to meet deadlines.

. Analyzed workload to organize and manage a variety of complex tasks

and projects concurrently with competing critical deadlines.

. Prioritization skills to handle frequent interruptions and

distractions while adhering to strict deadlines.

. Researched and resolved issues in a timely manner for CEO, VP. Clients

and office staff.

. Accounts payable and receivable, invoiced, maintained bank account

registers.

. Liaison to the accountant.

. Calculated hourly and salaried payroll and prepared checks for CEO's

signature, with authority to personally sign in his absence.

. Worked closely with CEO and VP on investigative cases, and other

projects as requested.

. Managed day to day office operations and investigations department.

. Managed office calendar. Scheduled (and often rescheduled)

surveillance/investigation cases, CEO meetings and coordinated office

events.

. Updated clients of the status and/or issues related to his/her case by

phone, mail, or email.

. Utilized databases, the Internet, state/federal court houses or other

investigative tools to research businesses, individuals, witnesses.

Created detailed reports from findings. Attention to detail was vital

and adherence to deadlines was critical.

. Assisted in CEO's casework and office management when CEO was out of

the office, as well as assisted CEO's caseload when work volume

necessitated.

. Supervised office staff and subcontractors.

. Created organizational systems to easily locate surveillance

videotapes and calendar casework, which aided staff in case management

and adherence to deadlines.

. Positive, professional attitude while working collaboratively with

CEO, private investigators, vendors, office staff, and clients.

Ability to work independently and in a group, as well as with

different managerial levels.

. Answered multiple line telephone, filed, faxed, and managed

incoming/outgoing mail.

. Excellent communication skills, both oral and written.

. Conducted employment background checks as needed. Assisted in hiring

of new employees.

. Confidentiality and accuracy of all work was a must.

. Proficient with computers, Internet, and programs such as Microsoft

Word, Outlook, Excel, Adobe, QuickBooks and ACT. Experience with

Microsoft Power Point and Access.

Bath and Body Works

Sales Associate

Valencia, CA

Oct. 2004 - Jan 2007 (Part time)

. Required knowledge of full product line to effectively answer

questions and assist customers with the selection of products.

. Demonstrated excellent sales and customer service skills.

. Used tact and diplomacy while interacting with individuals from a

broad spectrum of social, ethnic, and economic backgrounds.

. Aided managers in closing of cash drawers at end of night.

Additional Work History:

Santa Barbara Sheriff's, Records Department

Records Specialist, Extra Help

Santa Barbara, CA

September 2002 - March 2003

Office of the District Attorney

Criminal Investigator Intern

Santa Barbara, CA

January 2003 - March 2003

We The People

Data Entry, Legal Document Preparation

Santa Barbara, CA

April 2001 - January 2002 (Full-time/Part-time)

Hemmings & Jarret

Sales Associate

Tahoe City, CA

Summers 1999, 2000

References:

Provided upon request.

Contact this candidate