Customer Service Administrative Assistant

Resume: Allison Egan

Page * *******@*******.***

A llison Egan

***** ****** **** *** ********, Florida 32046

Phone: 386-***-****

E-mail: *******@*******.***

Objective

My goal is to obtain a position that will use my professional experience and education to make a

d ifference in people’s lives.

Summary of Qualifications

T raining/Teaching experience

Case Management experience

E xtensive experience working with the public

P roficient with Microsoft Office and Outlook

Self Starter, quick learner and team player

Experience

Administrative Assistant ( August 2009 – August 2010)

Student Discipleship M inistries (300 Boone Road Burleson, Texas 76028)

Assistant to Special Projects Director

P rocessed phone and internet orders, processed all payments

Responsible for updating online store

Responsible for invoicing customers and insuring all payments were made in a t imely manner

Assisted with seasonal special projects and responsibilities

P roficient use of Macintosh Computers, specifically File Maker

Customer Service Associate (January 2009 – July 2009)

Workforce (705 E. Base Street Madison, Florida 32340)

*Please note: This was a six month, temporary position.

Taught Parole/Probation Employability Workshops

Responsible for Summer Youth Employability Program in Suwannee and Hamilton counties

Acted as liaison for Workforce, Businesses and Youth in Summer Youth Employment Program

P roficient use of Microsoft Word, Excel, PowerPoint, Publisher, and Outlook Mail

F ulfilled Administrative duties including: front desk responsibilities, answering multi-line phone

system, greeting customers, scheduling appointments, answering questions, updating company

forms, order office supplies, and many other duties as assigned

Call Center Member Service Representative (December 2003-December 2004)

Community First Credit Union (P.O. Box 2600 Jacksonville, Florida)

T rained new employees

Met and excelled Call Center productivity requirements

Assisted members though telephone system

M aintained customer confidentiality and integrity

Resolved customer complaints and problems

H andled member’s financial needs on all levels (daily transactions, inquiries, loan applications,

ect)

Resume: Allison Egan

Teller ( March 1999 – July 2002)

Community First Credit Union (P.O. Box 2600 Jacksonville, Florida)

Assisted members with financial transactions

Daily use of cash handling knowledge and balancing techniques

Use and knowledge of Microsoft Word, Excel, PowerPoint

C ross-sold services to members

C ross-trained in various departments within credit union (e.g. Collections, Lending, Automated

Services, Accounting)

E xplanation for gap in employment: From the years of 2005 until the end of 2008, I did not hold a

f ull-time job outside of the home. I attended college full time (see below) from 2005 until the end of

2006. During the years of 2007/2008, I was able to work alongside my husband in his job as youth

m inister.

Education

Bachelor of Arts in Christian Counseling (December 2006)

The Baptist College of Florida, Graceville, Florida

Major in Christian Counseling, graduated Summa Cum Laude (3.97 GPA)

I nterned at Dove Vocational Academy for Girls, Graceville, Florida

B ible Minor

Associate of Arts ( May 2003)

Florida Community College at Jacksonville, Jacksonville, Florida

H igh School Diploma (June 1996)

Robert E. Lee High School, Jacksonville, Florida

P resident of Future Business Leaders of America

Volunteer

I have held volunteer positions of all kinds. I have worked in the church Student Ministry as a

leader since 1997. I have been a Sunday School teacher to 5 year olds and Vacation Bible School

teacher to 3rd – 12th g raders. For a year I taught a weekly missions meeting with girls ages 6-12. In

t he past, my husband has been a Student Minister and I have worked very closely with him in this.

We have jointly taught Parent Project (a program designed to strengthen parenting skills of those

w ith t roubled teens). I have volunteered at the Baptist Children’s Home numerous times. My final

semester in college included an internship at Dove Vocational Academy (a facility for girls ages 15 –

18 who are repeat offenders).

References

Available upon request.

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A llison Egan 21824 County Road 121 Hilliard, Florida 32046 386-***-****

*******@*******.***

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