Customer Service Management

ERNEST E. TAYLOR

*** ***** ****** *****: (***) 266-

1333

Brownsboro, AL 35741 ********@*****.***

Logistics ? Warehouse Management ? Material

Control

. Results-oriented management professional with more than 20 years of

increasingly responsible experience including supervision in all

phases of logistics operations and warehouse operating environments

. Demonstrated record of accomplishments throughout my career

. Innate ability to prioritize, delegate, and motivate

. Strong leader who pays close attention to details and quickly

formulates solutions to problems

. Solid ability in handling multiple priorities, developing employee

potential, and delivering consistent, profitable results

Areas of Expertise

. Joint Theater Logistics . Hazardous

Materials

. Supply Chain Management . Operations

Management

. Movement Control . Scheduling

. Container Management System Tool . Training and

Development

. Federal Supply System . Purchasing Plus

. In Transit Visibility . Inventory Control

. Standard Army Retail Supply System . Customer Service

. Excel, Word, Access, Power Point

Career Highlights

> Analyzed and identified efficiency opportunities that led to a

reduction in operating costs and streamlined management of

materials and inventory.

> Implemented safety issues according to Occupational Safety and

Health Administration and hazardous materials communications.

> Developed plan to control product handling and damage reduction.

> Scheduled product deliveries on a set time schedule to replace

needed product inventory.

> Implemented employee scheduling processes to better utilize

personnel and allocated budget.

> Significantly improved client satisfaction, vendor relations,

and employee morale through frequent and open communication.

> Formulated strong teamwork and recognition practices.

Professional Experience

Kellogg, Brown & Root Jun 2008 - Aug

2009

Camp Bucca, Iraq

Logistics Supervisor

. Performs operational planning for all departments under logistic control

(i.e. Mobile Fuels, Ice Plant, Transportation Control, and Materials

Handling)

. Implements training requirements and assessing employee performance.

. Establishes production standards, monitoring compliance, and recommending

improvements.

. Assists upper management with short term and long range goals for all

departments

. Maintains employee compliance with safety and all governmental

regulations (i.e. Army, U.S. and host nation)

. Container Management System Tool custodian

. Handles daily operations of mobile fuel deliveries and schedules drivers.

. Works with military liaison analyzing new and recurring fuel deliveries

for process improvements.

. Safety, fuel delivery, handling and storage training coordinator.

. Accomplished removing all large Capacity fuel tanks safely in a 32 quad-

compound Theater Interment Facility and redistributing throughout Iraq and

Afghanistan

Kellogg, Brown & Root Apr 2007- Jun

2008

Camp Bucca, Iraq

Senior Logistics Coordinator

. Developed logistical planning, policies and procedures.

. Provided logistic support in the areas of supply, transportation,

maintenance, and services.

. Recommended and coordinated the logistics support structure performing

the logistics functions of the project, troubleshot problem areas,

coordinated problem resolution and recommended solutions to management.

. Analyzed work processes and developed metrics for performance

measurement.

. Container Management System Tool coordinator

. Accomplished reducing amount of shipping containers used on camp for

storage and returned excess to Military Joint Distribution Center

Kellogg, Brown & Root Jun 2005- Apr

2007

Camp Bucca, Iraq

Material Control Specialist

. Identified critical material requirements, acquisitions, procurements,

ensuring maximization of material availability and minimization of surplus

property.

. Ensured the accuracy of material control files, purchase orders,

historical records and supply reports in accordance with the Property

Control Procedure Manuel and the Project Operating Procedures as well as

all regulatory guidance.

. Monitored and maintained recoverable government property and non-

government property items to prevent excessive financial obligations to

client. Identified recoverable items that were not in use, not accounted

for, lost, damaged or destroyed.

. Instructed customers how to properly request, receive and account for

supplies and materials, as well as the proper authorization for high cost

end items.

. Monitored critical customer requisitions and performed complex logistic

functions, including wholesale and retail supply activities utilizing

Integrated Logistics Analysis Program.

. Accomplishments: Planning and setting up a complete working inventory of

materials for camp start-up while maintaining daily orders for tradesmen.

Planning and maintaining Theater Internment Facility material warehouse

and creating a weekly briefing for military personnel and upper

management.

Kellogg, Brown & Root Dec 2003- Jun 2005

Camp Arifjan, Kuwait

Senior warehouseman CL IX (DS) Warehouse

. Overseen warehouse operations that include; analyzing client need,

storage of parts, location surveys, location maintenance, inventories,

reports of discrepancy, container management, personnel and time

management.

. Supervised and trained 4 U.S. and 32 host country nationals

. Trained warehouse personnel in the use of Portable Data Collection

Devices to process and issue parts, conduct inventories and location

surveys.

. Accomplished getting over 50,000 lines of back log stored within

months while continuing normal operations.

. Accomplished moving 75,000+ lines of inventory to an alternate

location while maintaining normal operations and inventory accuracy.

Havertys Fine Furniture Jan 1993 - Nov 2003

Lubbock, Texas

Held various management positions within the structure of a well

established company; managed all phases of personnel scheduling,

product rotation, and vendor operations. Developed procedures

and trained personnel in Occupational Safety and Health

Administration requirements as well as company safety

regulations. Responsible for setup and maintenance of equipment,

vehicles, and supplies; performed extensive repair and

rebuilding of product. Handled direct customer service problems

resolving them to the satisfaction of the customer while

maintaining the company's integrity. Developed and trained new

management personnel in regulations, fire evacuation plans,

month-end reports, and expense reports. Arranged testing and

training of new personnel and upgraded training for current

employees.

Accomplishments: Sustained efficiency with minimal down time,

reduced undeliverable goods damaged by 75%, and developed plans

to streamline annual inventory as well as the on hand inventory.

C&E Property Management July 1991- Jan 1993

Self employed property management, including management of lease

agreements, payroll, tenant relations, maintenance, and

subcontract labor for several townhouses, apartments, and

private residences. Ensured all repairs to include, electrical,

plumbing, minor carpentry, and general maintenance were in

compliance with all building codes and safety guidelines.

United States Air Force June 1985 - July 1991

Performed air frame and power plant maintenance, controlled

consolidated tool kit ensuring safety regulations training and

control. Fully qualified to operate all flight-line vehicles and

lift equipment with expertise in hydraulics, fuel handling,

avionics, ejection systems, munitions handling, aircraft towing

and hangering. Performed construction of buildings, static

display lighting, animation of various aircraft, and other

projects as required. Trained and participated in nuclear and

biohazard decontamination. Accomplished the status of Expert

marksman fully trained in the use of M16, M9, and other small

arms.

Education

American Commercial College-Lubbock, Texas 1992 and 1993

Computer Aided Drafting

General drafting and structure design. Development and use of

blueprints.

Fountain-Ft. Carson High School 1982 - 1985

Graduated with diploma in general studies.

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