Customer Service Project Manager

Deborah Welch 225-***-****

**** ******** ***** ****, ****** Springs, LA 70726 ***********@***.***

Professional Profile

Excellent business development professional with a proven track record in the areas of customer service; office

organization and corporate event planning and delivery.

1. Highly motivated 2. Business development

2. Excellent communicator 2. Highly skilled customer service

professional

1. Research/analysis

2. Data entry

1. Project Manager

1. Self motivated

1. Organized

Professional Experience

Deborah Welch Event Production, New Orleans

Owner/Operator

October 2011 – present

Achievements:

• Organized the most successful (largest) corporate golf tournament

for well known global enterprise

• Developed sponsors/raised funds

1. Planned closing award ceremonies/dinner

2. Handled casting calls for entertainment

Responsibilities:

• Responsible for all aspects of highly visible golf tournament

1. Built sponsorships

Secured vendors

1. Selected and scheduled entertainment

Carnivale Productions, New Orleans

Sales Event Coordinator

Six month engagement

Achievements:

• Engaged Saints Football team to raise money for the event

• Sold sponsorships

3. Developed and ‘sold’ golf-foursomes

4. Secured high end auction items

Responsibilities:

• Responsible for the successful creation and execution of

all components of large charity golf tournament

Temporary Employment

January 2009 – May 2011

Responsibilities:

• Responsible for running all aspects of small family owned restaurant

• Developed high end customer relations for VIP patrons of local casino

• Scheduled employees, managed payroll and placed orders for

deli/restaurant

DEMCO, Denham Springs, LA

Temporary position.

•Received and posted all payments into database; processed checks;

handled deposits; assisted in CSR department to ensure customer service

satisfaction; researched data base and followed up on past customers.

First Restoration, Baton Rouge

Customer Service Manager

July 2007 – September 2008 - Company moved to NY in 2008 and closed operations in BR

Achievements:

Handled all complaints in a timely manner

Resolved problems to the satisfaction of each customer

Provided excellent customer service to support the company mission

Responsibilities:

Responsible for scheduling all appointments

Following up with each client after completion of job

Excellent customer service

JD Ellis Construction, Baton Rouge, LA

Operations Manager

August 1998 – December 2002

Achievements:

Handled all aspects of successful construction company and ensured

that all jobs were completed on time and met high standard of both

professionalism and craftsmanship

Responsibilities:

Responsible for meeting potential clients

Closing sales

Hiring/firing employees/weekly work schedules, payroll and bookkeeping

The successful resolution of all client complaints

Ordering all materials for job site

Education

Mass Communication Louisiana State University, Baton Rouge, LA (1998-2002) GPA 3.8

Southwood High School, Shreveport, LA

References

References available upon request

Contact this candidate