Customer Service Medical

Location:

Posted:

September 21, 2010

Columbus, Ohio 43231 (********@*****.***)

Shawnta Richmond

Objective Seeking a position that will utilize my diverse, professional

experience and enhance and further my skills set.

Experience

04/05 - Present Morgan Stanley Columbus, OH

Customer Services Representative

• Inbound/Outbound call to client about investment.

• Investment account set up. Assist with financial accounts

• Meeting company set goals.

03/01 - 12/04 Kelly Services Columbus, OH

Customer Services Representative/ Clerical/ Medical Claims

Processor

Anthem Blue Cross

• Process medical claims in a timely manner.

• Sched inventory Coordinator.

Bank One

• Handle and process 200-300 checks a day.

• Improved overall productivity by 35%.

ACE USA

* Process all incoming files.

* Handle inbound/outbound calls about customers account.

05/01- 05/02 First Contact Columbus, OH

Collections Specialist/ Customer Service Representative

• Handled inbound calls for Capital One and Sprint PCS.

• Collected debts on customer’s accounts.

10/99 -12/01 Patient Care Medical Services Columbus, OH

Home Health Aide/Caregiver

• Direct Care Provider

• Performed duties in hospitals and private facilities with

patients.

• Patient home care.

Education

2001-2002 American School of Technology Columbus, OH

• Certification - Medical Office Administration

• Graduated with 3.6 GPA

Qualifications Medical billing and coding, ICD-9 and CPT codes, Customer

services oriented Microsoft office, and HFCA-1500 forms. Also

knowledge of Medical Manager. Investment management