Customer Service Data Entry

Crystal Porowski

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***** ******* ****** ***** ****, IN 46637 574-***-****

***************@*****.***

Objective To obtain a position as a Data Entry Clerk

Experience

Emeritus at Arborwood-Granger, IN 01.04.10-Present

Concierge

. Greet/help all visitors who walk through the door

. Distribute mail to all residents, forward mail if necessary

. Work very close with the Directors of each department

. Assist Directors with projects & tasks whenever needed

. Assist Business Office Director with multiple projects

. Do Criminal Background Checks for all new employees

. Do reference checks on all new employees

. Prepare paperwork for all new employees

. Help new employees with the TALX Tax Credit

. Create name tags for new employees

. Create & audit Resident/Employee Files

. Create monthly newsletter

. Create & Update all resident face sheets

. Use Microsoft Excel, Microsoft Word, & Microsoft Outlook on a regular

basis

. Ordering for office & medical supplies

. Email meter readings for our IKON copy machine

. Give tours of our facility

. Assist with resident activities when needed

. Assist resident's whenever they need help

Madison Center and Hospital-South Bend, IN 11.26.07-

12.30.09

Support Staff Team Leader

. Team Leader for the Patient Access Center Support Staff

. Create the schedule for the support staff

. Take minutes for our meetings

. Train new employees

. Update the switchboard

. Greet patients, visitors, and employees

. Help patients check-in, and with paperwork

. Copy paperwork and insurance cards for insurance verifications

. Update patient information in the computer

. Answer a multi-line phone system and act as a back-up switchboard

operator

. Do scanning, typing, data entry, filing, assemble paperwork packets,

sort and distribute mail, and other projects asked to be completed by

my supervisor

. Updated all of Madison Center's contact numbers and basic information

regarding all of our services for our switchboard

. Organized training binders for our emergency services department. I

received many compliments from the Support Staff Supervisor and the

Director of Admissions.

. Created fliers for upcoming events, where I utilized my knowledge of

Microsoft Word

. Designed a Pre-Certification Sheet to be used by Madison Center

. Was asked to speak during a training seminar on customer service

. Supported Madison Center by organizing a fund raiser

Meijer-Mishawaka, IN 2006-2007

Inventory Analyst

. Analyzed the inventory for the electronics department

. Looked for empty stock around the sales floor and filled the missing

stock from the stock in the back room

. Put away incoming stock

. Maintained the back room

. Helped customers with any questions or concerns they may have had

. Simplified the organization of the back stock to where anyone filling

in for me knew exactly what to do or where to find things

. Kept the sales floor very clean and organized to keep the customer

happy and wanting to come back

Stryker Instruments-Kalamazoo, MI 2005-2006

Assembly 1

. Assembled small tools to be used in small surgeries

. Etched and Engraved each tool

. Tested each tool for failures

. Found literature to go with the tools and cleaned them up for quality

control

. Achieved a new personal record for how fast I could test our products

. Received many good reviews on how fast I caught on and my ability to

produce fast

Education

Kalamazoo Valley Community College- Oshtemo, MI

2004-2006

Van Buren Vocational Technology School- Lawrence, MI

2003-2004

. Accounting 1

. Business 101

. Business Professionals of America (BPA)

. BPA Secretary

Marcellus High School-Marcellus, MI

2000-2004

Diploma

. Class Representative-2001

. Student Council Secretary-2003

. Student Council President-2004

. Varsity Volleyball Captain-2004

. Varsity Cross Country Co-Captain-2004

Skills

. Able to develop productive relationships with colleagues, customers,

and staff at all levels

. Decisive team member with the ability to respond to multiple project

requirements

. Strong customer service skills

. Effective communicator

. Very organized

. Detail oriented

. Excellent organizational skills

. Proficient in Microsoft Word

. Proficient in Microsoft Excel

. Proficient in Microsoft Outlook

. Knowledge of Micrsoft Publisher

. Knowledge of Microsoft Power Point

. Strong data entry skills

. Can type 68 WPM

References Available Upon Request

Contact this candidate