Customer Service Manager
Resume:
RESUME OF
Terresa L. Branham
Franklin, IN 46131
Phone 317-***-****
E-mail abkvra@r.postjobfree.com
Objective
Seeking stable employment utilizing my organizational, case management,
communication, purchasing, event planning, computer, and/or customer
relations skills.
Functional summary
28 yrs - Customer Service & Administrative Skills
7 yrs - Medical Assistant
21 yrs - Computer Skills (Microsoft, Excel, Lawson, Access, Outlook)
5+ yrs - Event and Meeting Planner (combined occupations)
6+ yrs - Trainer/Public Speaker
4 yrs - Career Advisor/Facilitator
4 yrs - Multiple positions within educational environment
4 yrs - Supervisor (various employers)
3+ yrs - Purchasing & Contract Administration (Fed. Gov. & private
corp.)(FAR regulations)
11 months (to date) Case Manager/ Homeless Prevention and Rapid Re-housing
Employment
09/2009 - Present Human Services, Inc. Columbus, IN
Case Manager and Case Manager Supervisor (TEMPORARY Grant-funded position)
* Homeless Prevention and Rapid Re-housing Case management
for both Johnson and Shelby Counties
* Client assessment and intake
* Perform housing inspections
* Complete all hard file and online file updates
* Assist client's with budgeting oversight and methods
* Supervise case managers from all of Region 11 for HPRP
* File review for compliance
* Conduct staff training
* Mentor interns
* Community Outreach
* General Clerical
* Intense levels of Customer service
* Problem Solving
* Complete Purchase orders
* Referrals to assisting agengies as needed
12/2008 - 09/2009 Beall, Inc/DBA Miracle Ear Franklin, IN
CCC- Client Care Coordinator/Receptionist
* Manage front office
* Telemarketing
* Conduct client hearing screenings
* Process sales & purchase orders
* Maintain files
* Customer Service & relationship building
* Coordinate/Facilitate Health Fair participation
* Order & Maintain Supplies
* Provide General hearing screen/testing information
* Responsible for opening & closing the store daily
* Responsible for cashbox & balancing
* Responsible for conducting monthly inventory
* Responsible for scheduling & confirming appointments
04/2008 - 10/31/2008 Pipefire Management Greenwood, IN
Appraisal Status Processor
* Tracking Residential Appraisal orders
* General Clerical support
* Resolve Customer concerns/requests
02/2008 - current HomeInstead Senior Care/Clafin Ent. Greenwood, IN
Senior Caregiver
* Assist client with basic household chores
* Ensure client meds are taken on time and as directed
* Lend moral support to the client
9/2006 - 04/2008 Ivy Tech Community College Franklin, IN
Administrative Assistant - Part -time evenings
* Assist students w/College enrollment & advising
* Operate and Maintain AV equipment
* General Clerical support
* Responsible for facilities during evening hours
10/2006 - 11/2007 Calculations, Inc. Columbus, IN
Administrative Assistant - Part -time days
* Process payroll
* Process tax forms
* General Clerical Skills
* Responsible for open/close building as scheduled
* Bank Deposits for various clients
6/2005 - 7/7/06 Atterbury Job Corps Edinburgh, IN
Vocational Instructor - Department of Labor
* Teaching disadvantaged youth ages 16-24
* Subject areas: Retail, Purchasing,
Marketing, Entrepreneurship, Event Planning, and Customer Service
* Curriculum writing
* Project Management
8/2002 - 6/2005 Brown Co. School Corp./CRC Nashville, IN
Career Facilitator
* Event Planning - Jr. High/Community events
* Marketing
* Public Speaking
* Training
* Curriculum writing
* General Clerical
* Career Advising
* College Enrollment
11/1999 - 8/2002 Atterbury Job Corps Edinburgh, IN
Assistant Buyer, Purchasing Manager, Liaison & Transition Specialist
* Process purchase orders
* Manage corporate contracts
* Conduct closed bids
* Plan and implement corporate outings
* Public presentations
* Plan and coordinate corporate/community luncheons
* Coordinate student housing and jobs
* General Clerical
* Data Entry
12/1997 - 10/1999 Owens-Illinois Franklin, IN
Metrology Lab Tech
* Operate multiple computer programs/CMM machines
* Maintain files and log sheets
* Technical writing
* Staff training
* Assist in project planning
* Oversee night shift department staff
* Data Entry
* General Clerical
9/1994 - 12/1997 WNTS Radio Indianapolis, IN
Account Executive
* Commercial sales
* Manage client contracts
* Script writing
* Commercial production
* Special event planning and promotion
* General Clerical
4/1994 - 4/1999 StarKing, Inc. Trafalgar, IN
Owner - CEO
* Designing Ad Specialty/Promotion items
* Manage client contracts
* Booking Agency Services (Gospel Music)
* Event/Concert planning
* IN Gospel Music Association - State and local board member
* Business consulting
* General Clerical
* Logo & Printed Flyer Designs
3/1987 - 9/1996 Kozarek Family Practice Edinburgh, IN
Medical Assistant
* Direct patient care
* Assist or Manage home visits
* Create Bio Hazard plans
* Staff training (equipment use and bio-hazard plans)
* Assist in appointment management
* General Clerical
3/1982 - 9/1987 A & R Systems Advertising Edinburgh, IN
Territory Office Manager
* Telecommunication sales
* Employee management
* Plan new office openings
* Coordinate deliveries
* Plan daily schedules
* Plan and implement community business contracts
* General Clerical (including banking)
Education
2005 - 2008 St. Mary-Of-The-Woods College Terre Haute, IN
Human Services and Psychology
* Participated in the Distance Ed (WED)
program so as not to interfere with work schedules.
2000 - 2003 University of Phoenix Phoenix, AZ
Business/Marketing Major
* Participated in the Distance Ed
program so as not to interfere with work
schedules. Due to family emergency, I had to step back.
2003 Ivy Tech State College Columbus, IN
Psychology
* One semester - 4.0 GPA
1977 Brown Co. High School Nashville, IN
Business and English Major
References
Sue Lamborn - Dir. Independent Living/Human Services
Dick Cisco - Hearing Consultant
Phil Martinez - Former Co-Worker
Geneva Baker - Dir. Ivy Tech Community College
Jack Fowler - Former Dept. Director
Connie Harris - Johnson Co. Health Department
317-736- 3770
Mona Cave - Friend
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