Customer Service Manager
Resume:
-* Deborah Brainer
Rockford, IL 61104
abkvr2@r.postjobfree.com
Education
Triton College Associates degree
River Grove, IL 60171
Diploma received
Elmwood Park Community High School Business education
8201 W. Fullerton Avenue
Elmwood Park, IL 60707
Diploma received
Training
Sawyer Business School Business program
130 N. Marion Street
Oak Park, IL
Certificate received
Experience
Forgo Fasteners Office Assistant
3302 Bloomingdale Avenue
Melrose Park, IL 60160
April 2003 October 2004
Duties: Typing of letters and packing slips, filing, phones, data entry, sorting
mail, bookkeeping to accounts payable. Shipping area of filling out bill of lading,
calling up the trucking company and labeling skids. Worked on computer with
Microsoft Word and Excel. Helped out with inventory.
Department of Children and Family Services Foster Parent
2506 Rhodes Avenue
River Grove, IL 60171
June 1993 to December 1999
Duties: Had all sorts of children in our home ranging from substance abuse
children, physically and sexually abused children, and to babies that were failure to
thrive. As a foster parent I had classes to learn about these areas and how to
handle the type of children that were place in the home. I had to make sure that
they were treated like the way my biological children were treated (so everyone
was treated and raised the same way), made sure they had their medication,
therapy and had visits with their families weekly. Followed the guidelines and rules
of DCFS.
When fostering I had as many as 4 foster children as well as my 3 biological
children at a time. The duration of fostering I had 18 children in my home. The first
foster child that came to us in 1993 and we adopted him in June of 1999. This was
a very rewarding experience for me.
Frontier Bar Assistant Manager
Highway 48
Exeland, WI 54835
March 1980 June 1983
Duties: Ordered food and liquor, kept an inventory, hired staff,
bookkeeping and payroll. I also helped tend bar with my husband and
made the pizzas and helped with the Sunday dinners.
M. Walter & Company Office Clerk
Diversey Avenue and Harlem Avenue
Chicago, IL 60634
August 1979 February 1980
Duties: Phone work on customer’s roofing problems and taking Christmas
tree orders, filing, and billing.
J & B Office Equipment Office Clerk
Sixth Avenue
Maywood Park, IL
October 1978 July 1979
Duties: Phone work on taking orders, filing, and billing.
Marshall Fields & Company Retail Salesclerk
Lake Street and Harlem Avenue
Oak Park, IL 60301
February 1977 August 1978
Duties: Worked in the Bakery and Candy department of the store. Waiting
and serving customers in a friendly matter. Used a cash register that was
computerized.
Northwest Nursery School Preschool Teacher
5846 West Montrose Avenue
Chicago, IL 60656
August 1975 February 1977
Duties: Taught 3 3 years old for 6 months and 2 3 year olds for one
year. I taught them the alphabet, their numbers, learned how to use a scissors,
did projects, and they colored, as well as played with other children.
Elmwood Park Public Library Page
7705 Westwood Drive to Conti Parkway
Elmwood Park, IL 60707
April 1971 October 1974
Duties: Put books away on the shelves by alphabetically or by the dewy
decimal system, checked books in and out to the patrons, worked on the card
catalog (before it was computerized), processed new books into the system, and
read the shelves (by making sure the books were in order by alphabetically or by
the dewy decimal system.
Strengths and Skills
I am a reliable person, hard working, good with people, very patient, and willing
to try new things. I have good organizational skills, have experience with accounts
payable and accounts receivable, computer work with Microsoft Word and Excel.
Good with customer service and telephone operations, handling customer inquiries
and phone procedures in a professional manner. I have experience in shopping
with Fed Ex and UPS. My typing speed is 50 words per minute.
Other Experience
From January 2000 to March 2003
I was a babysitter out of my home in River Grove. I babysat other peoples’
children after I stopped foster care.
From October 2004 to October 2009
I was taking care of my adopted child who has behavioral problems. Ranging
from punching holes in walls, stealing, cutting himself, running away late in the
night and returning before I woke up the next day. Then we decided to move to
Rockford so he can start fresh and he was up to the move, but at the last moment
he put his brakes on and decided he wasn’t moving with us. So I found a family
and arranged for him to stay there until he turns 18 years old and then he moves
out and he is on his own, which he agreed.
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