Manager Customer Service

BAYYINAH HAMZAH (H) 440-***-****

*** ***** ***, *******, ** 44146 E-mail: abkvns@r.postjobfree.com

OBJECTIVE

To obtain a position with a well established organization enabling me to

utilize my professional skills.

EXPERIENCE

THE DARDEN COMPANY, CLEVELAND, OH - General Contractors- 1999 to 2009

Assistant to the Office Manager

Responsibilities:

Type and process all developer/owner/subcontractor contracts.

Generate and distribute all weekly project meeting minutes.

Track all change order requests to Owners/Architects/Subcontractors.

Assist estimator with bidding process to acquire new projects.

Contact local governments and obtain permits, licenses and various ongoing

approvals during project construction.

Initiate and track the closeout warranty process for all projects.

Accounting Assistant

Responsibilities:

Process and maintain contractor city and state registrations.

Acquire city and state tax information for company and employees.

Process A/P and A/R invoices including coding and data entry.

Helped to initiate and compose various prototypes to use as reporting

masters for company staff.

Maintain vendor, project and mailing databases.

Implement and generate mass faxing for construction project biddings.

Training of new office personnel.

Receptionist/Typist/Staff Aide

Responsibilities:

Daily tape back-up of server and liaison with IT personnel.

Management of computer files and restructure of company-wide filing system.

Answer multi-line telephone system and distribute mail.

Inventory control and ordering of office and field supplies.

Scheduling/booking all travel arrangement and meetings.

TEMPLE OF ISLAM, CLEVELAND HEIGHTS, OH - 1980 to present

Office Manager/Administrative Assistant/Program Coordinator and Instructor

Responsibilities:

General Office consisting of scheduling, typing, mailing, filing and

banking.

Program coordination consisting of children's programs, banquets, awards,

fundraising, activity days, publications.

Tolliver, Pittman & Alexander, Attorneys at Law

Cleveland, OH - 1998 to 1999

Receptionist

Responsibilities:

General Office consisting of scheduling, typing, mailing, filing and

banking.

Chad Brown Co., Property Managers - Cleveland, OH - 1998

Bookkeeper

Responsibilities:

Managed A/P and A/R.

Salaam Fish House - Cleveland, OH - 1974 to 1998

Owner/Operator

Responsibilities:

Manage daily operation of entire restaurant including payroll, hire and

train all employees, daily sales receipts, cash register balancing and

banking, advertising and marketing, all catering.

PROFESSIONAL SKILLS

Microsoft Office for Business

Windows XP Operating System

Management, Customer Service and Telephone Skills

Typing and Data Entry

Office and Information organization and procedures

Fax and Copier equipment

EDUCATION

University of Islam - Chicago, IL

MicroCenter, Mayfield Heights, OH - Ohio Educational Computer Courses

REFERENCES

Irene Mowrer, CFO retired - (H)216-***-****

Kathy Mowrer, Office Manager, The Darden Company - 720-***-****

Heather Olarte, Senior Accountant, The Darden Company - 216-***-****

Other references are available upon request.

Contact this candidate