Customer Service Manager
Resume:
Summary of I am a highly motivated and dependable person with
qualifications many years of office experience. I have the proven
ability to initiate actions, follow instructions,
carry out tasks in an efficient manner and have
excellent customer service skills. I have gained a
considerable amount of experience and knowledge by
communicating with my coworkers.
Education High School
Woodland Hills Academy Jackson,MS
College/Dental Assisting School
Professional Hinds Community College Jackson, MS
experience U S Dept of Commerce Bureau of the Census Tupelo, MS
12/09 - 5/10
Administration Office Operations Supervisor
Assisted in the management of payroll and personnel
functions for approximately 10 employees.
Administered the selection and hiring process for the
Local Census Office.
Supervised and trained clerks on the routine tasks
required in the collection, control, review, and
reporting of personnel and payroll data.
Prepared and monitored daily work assignments for 10
employees.
Maintained the flow and quality of completed work by
monitoring work status and daily performance, and
making adjustments to expedite production when
necessary.
Collaborated with the assistant manager for
administration to select qualified individuals for
each administration clerk position.
Applied Equal Employment Opportunity principles in
hiring practices, training, and employee
development.
Dr. William Simpson, Okolona, MS 10/2009 - 11/2009
Dental Assistant - temporary (Eaglesoft Dental)
U S Dept of Commerce Bureau of the Census Tupelo, MS
3/2009 - 5/2009
Census Enumerator
Used hand held computers
Went out in assigned areas verifying addresses
Kool Smiles DPMS, Inc., Tupelo, MS 2007 - 2008
Clinic Team Lead; Dental Assistant
Ensure the office delivers quality and compassionate
care to every patient
Assist the Office Manager in optimizing the
efficiently of the office to better serve our patients
through building teamwork and scheduling patients and
staffing dental assistants effectively
Provide excellent customer service by ensuring
Patient Flow is running efficiently and ensure the
office is making space to offer Same Day Care
Assist with the recruiting and hiring, as well as
responsible for the training of new dental assistants
Ensure all parents are guided through Kool Smiles
process before treatment, are educated in oral hygiene
instruction, and are provided postoperative
instructions.
Responsible for the operational readiness of the
clinical section of the office
Responsible for ensuring dental equipment is working
properly and be point of contact with supply
representatives and service technicians.
Responsible for ordering dental supplies and
managing inventory
Responsible for training and developing dental
assistants
Assist professional dental staff with treatment
regularly
Opened and closed the Dental clinic every day
Made sure that clinic followed OSHA guidelines
Books A Million, Jackson and Tupelo, MS 2004 - 2007
Kids A Million Specialist
Customer Service Specialist with strong customer
skills
Cashier
Ability To Multitask
Good Communication Skills
Team Player
Bookseller
UMMC School of Dentistry, Jackson, MS 1989 - 2001
Chief Dental Assistant in clinics with Dental
students
Scheduled appointments for patients on computer (UMMC
and Dentech)
Answer multi line phone at the main desk of Dental
School
Ability To Multitask
Good Communication Skills
Professional Dental Assisting National Board - CDA
memberships State of Mississippi Board of Dental Examiners - RPH
American Red Cross - CPR/AED-Adult and Child with
CPR-Infant
Objective I am seeking a position in an office which will
utilize my experience and capabilities. I accept
responsibility easily and enjoy working together with
others.
Contact this candidate